Sales Support Coordinator, Viva Wallet
Annual bonus based on targets' achievement
European tech bank for business
Job no longer available
European tech bank for business
501-1000 employees
Job no longer available
Annual bonus based on targets' achievement
501-1000 employees
Company mission
To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.
Role
Who you are
- Proven experience in customer support; experience as a sales support coordinator or in other administrative positions will be considered a plus
- Good computer skills (MS Office)
- Excellent use of German and English language
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- BSc/BA in business administration or relevant field
- ERP exprerience will be also considered an asset
What the job involves
- We are currently looking for a Sales Support Coordinator to support the continued growth of Viva Wallet in the German speaking and cental European countries from our Berlin office
- ▪ Deliver timely, accurate and professional customer service to all customers by email, chat, or phone,
- Documenting all information on customer interaction system according to standard operating procedures
- Assist our sales teams across Europe, providing them with information for sales-oriented issues and also research and resolve issues reported for our sales applications
- Handle merchants’ card terminal subscriptions and provide necessary information to them, if needed
- Be responsible for VW debit card and card terminal orders' management, exerting attention to detail in both
- Dynamics CRM & ERP
- Issue invoices and credit notes for card terminal orders in Dynamics ERP
- Assist company’s logistics departments in mid-senior issues
- Communicate with third party logistics partners in order to ensure that dispatching process is followed uninterrupted
- Managing the local office stock, of terminals and viva wallet cards and assign stock to field sales when it is needed
Our take
Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.
Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.
As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$76.6m
LATE VC
Dec 2019
$86.7m
SERIES C
Total funding: $187.6m
Company HQ
North Athens Regional Unit, Marousi
Leadership
Haris Karonis
(Co-Founder & CEO)Experienced in Product Management and Business Strategy.
Makis Antypas
(Co-Founder)An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.
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