Customer Success Associate, Canvas Medical
$50-60k
This position also is eligible for benefits and our Employee Stock Ownership Plan
EMR and payments platform for healthcare
Job no longer available
EMR and payments platform for healthcare
21-100 employees
Job no longer available
$50-60k
This position also is eligible for benefits and our Employee Stock Ownership Plan
21-100 employees
Company mission
To improve human health through clinician-developer collaboration.
Role
Who you are
- A minimum of three years of customer-facing or project management experience in a healthcare setting
- Experience for a healthcare technology startup or other SaaS-based company
- And understanding of the clinician-developer relationship and the ability to successfully iterate through desired care models
- Strong communication skills, both verbal and written
- Ownership mentality, someone who fully takes responsibility for their work
- The ability to be flexible in a position with a lot of moving parts
- Problem-solving skills
- The ability to build strong relationships, but internally and with customers
What the job involves
- As an integral part of the Canvas family, you'll provide crucial support to our Customer Success team, ensuring our customers' success
- You'll advocate for their needs, answer product questions, and deliver exceptional customer service
- Your contributions will make a real difference in healthcare
- Helping new customers get started: Assisting new customers in understanding and using the product or service effectively
- Providing customer support: Helping customers with any questions or issues they may have, and finding solutions to their problems
- Creating useful guides: Making internal documents that explain how things work within the company, and creating user-friendly guides for customers to use the product or service
- Managing customer inquiries: Keeping track of customer questions and problems using a ticketingsystem, and making sure they are resolved in a timely manner
- Assisting senior team members: Supporting the more experienced members of the customer success team in their projects and initiatives
- Speaking up for customers: Acting as a bridge between customers and the company, making sure their needs and feedback are heard, and helping the company improve the product or service based on customer input
- Building relationships: Developing positive relationships with customers, understanding their goals and challenges, and regularly checking in to help them achieve success
- Learning and staying updated: Keeping up with product updates, industry trends, and customer successbest practices to improve your knowledge and skills
Our take
Founded in 2015, Canvas is an EMR (Electronic Medical Records) startup that helps medical company stakeholders keep track of their patients' data. Utilising a workflow system that auto-fills information, everyone from physicians and social workers to insurance companies can quickly and easily get hold of the information they need to do their jobs efficiently and effectively.
Founded by data scientist Andrew Hines, Canvas was inspired by his wife Anna, a nurse practitioner. As she wasted hours in her job charting her patients using dropdowns and templates, Hines set out to create software that could save her, and people like her, precious time in their job.
With recent years putting ever more pressure on the US healthcare system, it’s unsurprising that investors such as Inspired Capital and IA Ventures have jumped to the Canvas cause, helping them achieve Series B funding as of 2022. Though the aim of the company wasn’t to only focus on healthcare, its user base in this sector rose by 300% between 2021 and 2022. In 2025, it released Hyperscribe, an AI co-pilot for clinicians, indicating that its medical-focused software is still innovating the space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2022
$24m
SERIES B
Apr 2021
$17m
SERIES A
Total funding: $44m
Company benefits
- 401K program
- Stock options
- Healthcare benefits
Company HQ
Outer Sunset, San Francisco, CA
Leadership
Andrew Hines
(CTO)Former Co-Founder at EatSense, Senior Software Engineer at Practice Fusion and Lead Data Scientist at Manage.com
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Canvas Medical