Deployment Success Manager, FreedomPay
Spanish Market
eCommerce payment solutions
Open for applications
eCommerce payment solutions
501-1000 employees
Open for applications
501-1000 employees
Company mission
To provide their clients the most advanced commerce platform in the market to facilitate faster, simpler, safer and smarter payments.
Role
Who you are
- 2-4 years of experience in a similar role\bachelor's degree is a prerequisite; business management and administration is preferred – other bachelor’s degrees will be considered
- Business proficiency in both Spanish and English
- Ability to work 10AM - 7PM GMT
- FinTech and Payment industry experience preferred
- Project Management experience preferred
- Ability to aid clients with timely completion of tasks
- Ability to document and communicate requirements from clients and internal stakeholders
- Troubleshooting abilities and problem-solving under the pressure of deadlines
- Excellent time management skills
- Superior communications skills
- Must be highly organized, meticulous with strong attention to detail
- Proficient with MS Office product suite (MS Word, Excel, Outlook)
- Familiar with using Web meeting software
- First-rate phone/email etiquette, spelling, and grammar
- Able to work independently
- Flexibility to travel up to 5%
- All positions must be able to successfully pass a background check as well as a credit check
What the job involves
- We are seeking a highly skilled and detail-oriented Deployment Success Manager to independently plan, organize, and manage deployments for clients across EMEA and the Spanish-speaking markets, including Mexico
- This role involves collaborating with internal and external teams, managing client requirements, and ensuring successful onboarding and project execution
- Independently plan, organize, and manage deployments for multiple customers in EMEA and our Spanish market
- Assess/evaluate client needs through weekly calls and daily email correspondence
- Ability to manage client requirements and expectations
- Engage with appropriate teams internally to execute deployment and other projects as assigned
- Ensure client satisfaction through follow-up, responsiveness, and thorough communication
- Maintain, organize, and understand detailed and complex onboarding steps and checklists
- Provide current and accurate information to relationship owner or project manager relative to project progress or lack thereof
- Resolve issues and communicate these issues to the appropriate parties
- Verify the system is fully operational and being used as intended
- Troubleshoot gaps and develop mitigation plans for any deficiencies or defects found in launched capabilities
- Ability to manage multiple clients and projects/tasks simultaneously
- Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
- Work within region and international teams to resolve client issues
- Other tasks as assigned
Salary benchmarks
Our take
As competition in the eCommerce space increases, providing an exceptional customer experience is one of the few ways industry players can stand out. FreedomPay provides retail and commerce merchants with a solution to do just that, with solutions for payment and POS services.
Having been an early entrant into the payment solutions industry, FreedomPay has been able to develop its platform to offer multitudes of payment integrations. This allows it to cater for a wider range of merchant payment needs, serving to partners such as PayPal, Visa, American Express and Apple.
FreedomPay has secured its spot as the number one commerce platform in a rapidly expanding industry, in part through strategic partnerships with top organisations. Its key to retaining this spot will be the development of even more product offerings for its expanding customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2015
$5.8m
LATE VC
Dec 2008
$2.2m
EARLY VC
Total funding: $30.8m
Company benefits
- Comprehensive healthcare benefits
- Flexible work environment
- Company-wide Bonus Plan based on shared performance results
- Start-up environment focused on innovation and growth
- Work with the best teams and thought leaders in the industry
- Culture that encourages everyone to be their best self
Company HQ
University City, Philadelphia, PA
Leadership
Tom Durovsik
(Founder & CEO)Has an MBA from The George Washington University School of Business. Has served as CEO since founding FreedomPay in 2000.
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