Deployment Success Manager, FreedomPay
Spanish Market
eCommerce payment solutions provider
Be an early applicant
eCommerce payment solutions provider
201-500 employees
Be an early applicant
201-500 employees
Company mission
To provide their clients the most advanced commerce platform in the market to facilitate faster, simpler, safer and smarter payments.
Role
Who you are
- 2-4 years of experience in a similar role\bachelor's degree is a prerequisite; business management and administration is preferred – other bachelor’s degrees will be considered
- Business proficiency in both Spanish and English
- Ability to work 10AM - 7PM GMT
- FinTech and Payment industry experience preferred
- Project Management experience preferred
- Ability to aid clients with timely completion of tasks
- Ability to document and communicate requirements from clients and internal stakeholders
- Troubleshooting abilities and problem-solving under the pressure of deadlines
- Excellent time management skills
- Superior communications skills
- Must be highly organized, meticulous with strong attention to detail
- Proficient with MS Office product suite (MS Word, Excel, Outlook)
- Familiar with using Web meeting software
- First-rate phone/email etiquette, spelling, and grammar
- Able to work independently
- Flexibility to travel up to 5%
- All positions must be able to successfully pass a background check as well as a credit check
What the job involves
- We are seeking a highly skilled and detail-oriented Deployment Success Manager to independently plan, organize, and manage deployments for clients across EMEA and the Spanish-speaking markets, including Mexico
- This role involves collaborating with internal and external teams, managing client requirements, and ensuring successful onboarding and project execution
- Independently plan, organize, and manage deployments for multiple customers in EMEA and our Spanish market
- Assess/evaluate client needs through weekly calls and daily email correspondence
- Ability to manage client requirements and expectations
- Engage with appropriate teams internally to execute deployment and other projects as assigned
- Ensure client satisfaction through follow-up, responsiveness, and thorough communication
- Maintain, organize, and understand detailed and complex onboarding steps and checklists
- Provide current and accurate information to relationship owner or project manager relative to project progress or lack thereof
- Resolve issues and communicate these issues to the appropriate parties
- Verify the system is fully operational and being used as intended
- Troubleshoot gaps and develop mitigation plans for any deficiencies or defects found in launched capabilities
- Ability to manage multiple clients and projects/tasks simultaneously
- Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
- Work within region and international teams to resolve client issues
- Other tasks as assigned
Salary benchmarks
Our take
In a world of increasing competition in the eCommerce space, providing exceptional customer experience is one of the few ways industry players can stand out. FreedomPay provides retail and commerce merchants with a solution to do just that. Its commerce platform provides solutions for payment and POS services.
Having been an early entrant into the payment solutions industry, FreedomPay has been able to develop its platform to offer multitudes of payment integrations. This allows it to cater for a wider range of merchant payment needs. It advertises its technology as Next Level commerce which it currently serves to partners such as PayPal, Visa, American Express, and Apple, amongst others, showcasing the popularity of its solutions.
It has secured the top spot as the number one commerce platform in a rapidly expanding industry through strategic partnerships with top organisations. Its key to retaining this spot will be the development of even more product offerings for its expanding customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2015
$5.5m
LATE VC
Dec 2008
$2.2m
EARLY VC
Total funding: $29.3m
Company benefits
- Above market and comprehensive healthcare benefits
- Flexible work environment
- Company-wide Bonus Plan based on shared performance results
- Start-up environment focused on innovation and growth
- Work with the best teams and thought leaders in the industry
- Culture that encourages everyone to be their best self
Company values
- Meaningful work: We create the most innovative technology so our clients can run the most advanced commerce platform in the market. Our solutions allow for businesses and consumers across multiple verticals to be secure and have the most valuable commerce experience. At FreedomPay our employees set the bar at being the best at everything we do
- Culture of respect: Respect is a cornerstone of who we are and want to be. Everyone at FreedomPay is important, each individual brings something special to the table based on their unique experience and their unique self. Our success is based on global diversity and breaking the mold, and it starts with our employees
- Training & advancement: Our rapid growth and innovation constantly creates a demand for new opportunities and learning. This drives a need for new roles and subject matter experts. With that comes a strong emphasis on training our employees to keep them and our business at the forefront of technology
Company HQ
University City, Philadelphia, PA
Articles
Leadership
Tom Durovsik
(CEO)Has an MBA from The George Washington University School of Business. Has served as CEO since founding FreedomPay in 2000.
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