Senior Manager of Insights, Riot Games

• 8+ years of professional work experience in analytics or data science, with 3+ years managing technical or operations-focused teams
• Proven experience designing, building, and scaling analytics-based insights solutions such as live Tableau dashboards in a matrixed or otherwise complex environment, for both technical IC users as well as senior/executive stakeholders
• Applied experience in large-scale data analysis, such as significance testing, clustering, regressions, propensity score matching, and other advanced statistical methods as needed
• Strong working knowledge of SQL and Python/R for large-scale data analysis in distributed computing environments (e.g., Spark or cloud-based platforms like Databricks, Snowflake)
• Strong working knowledge of Tableau as well as tools for data transformation and data pipeline automation (e.g., DBT or Airflow)
• Experience working with data engineering, product leadership, and senior stakeholders to align on scope, metrics, and delivery. Proven experience leading complex, strategic projects across multi-stakeholder environments
• Strong executive communication skills with a demonstrated ability to influence senior leadership. Proven ability to present to and partner with both technical and non-technical audiences, including insights teams, data engineering teams, and senior management
• Passion for player experience, systems thinking, and shaping portfolio-wide player understanding and strategy. Track record of building strong, collaborative relationships with both peers and senior stakeholders
• For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past projects and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Desirable

• As a Senior Manager on the Central Product Insights Team (CPI), you’ll be responsible for developing, driving, and managing scaled analytics-based insights products and services that empower stakeholders across Riot’s entire portfolio
• You’ll also lead foundational investigations into player behaviors and patterns on behalf of Riot’s executive product leadership team, helping sharpen our portfolio and product strategy
• In doing so, you will need to collaborate tightly with Game insights leadership, central product leadership, and CPI researchers, data engineers, and data scientists
• You’ll lead a team of analysts, setting priorities, guiding their work, and growing their skills as you shape and improve the team’s suite of central analytics products and services
• Your sharp technical background, management experience, and deep understanding of game analytics solutions will ensure that you’re an effective leader able to craft and achieve a strategic vision regarding Riot’s CPI Analytics needs and opportunities
• Design, build, and manage a suite of scaled analytics-based insights products focusing on game behaviors and play patterns (e.g., dashboards, automated solutions), in collaboration with customer needs across Games and central product leadership
• Set roadmap/priorities and manage team resource allocation for central game analytics, navigating tradeoffs between building new products/services, improving existing ones, and running foundational studies on behalf of executive product leadership
• Partner closely with Game insights leadership and central product leadership to understand their needs, align on scope and goals of CPI Analytics work, and communicate the vision for CPI services/products
• Collaborate with Data Engineering as an embedded function to productionalize analytics-based insights products, and also to identify opportunities for improvements to central game data architecture, systems, and processes, and guide embedded data engineers on the implementation of these improvements
• Lead a team of analysts and guide partnerships with embedded data engineers, data scientists, and researchers to ensure a strong technical, impact-oriented, and collaborative culture
• Serve as an analytics craft expert for game insights, including looking for ways to uplevel and upskill the team, bringing new methodologies and expertise areas to the group, and holding a strong craft bar for quality of skill sets