Enterprise Account Manager, Scratchpay
$130-135k
OTE
$105-110k
BASE
Healthcare financing provider
Be an early applicant
Healthcare financing provider
21-100 employees
Be an early applicant
$130-135k
OTE
$105-110k
BASE
21-100 employees
Company mission
Scratchpay's mission is to help more patients and pets get access to the care they need to live happy lives.
Role
Who you are
- Proven track record of driving adoption and expansion within existing accounts
- Experience managing large enterprise accounts (100+ locations or equivalent complexity)
- Highly operational with ability to build scalable processes at scale
- Comfortable working cross-functionally across Sales, Support, and Onboarding
- Background in veterinary, payments, or multi-location businesses strongly preferred
What the job involves
- The Enterprise Account Manager owns post-sale relationships for enterprise payment processing (Scratch Checkout) accounts, with a focus on driving adoption, performance, retention, and expansion across large, multi-site veterinary organizations
- This role acts as a strategic operator and partner to enterprise groups, ensuring successful rollout and ongoing performance of payments across hundreds of locations. The Enterprise Account Manager will work closely with corporate and veterinary practice stakeholders
- This role is focused on large enterprise accounts (100+ locations) and requires the ability to navigate complex organizations, multiple stakeholders, and distributed operations
- Own Post-Sale Enterprise Relationships:
- Own enterprise accounts post-sale, following transition from Director of Strategic Accounts
- Build and maintain relationships with executive, corporate, and regional stakeholders
- Serve as the primary point of contact to enterprise-level stakeholders and (on an as needed basis) practice staff members
- Lead Enterprise Rollouts and Practice Support
- Lead rollout of Scratch Checkout across large, multi-location enterprise networks
- Develop and execute scalable rollout strategies across regions and practices
- Train practices and provide support to practices, accounting teams, and other corporate stakeholders during rollout
- Onboarding new acquisitions
- Lead Strategic Business Reviews & Planning
- Conduct regular executive-level business reviews:
- Share network-wide performance insights
- Identify opportunities for optimization and growth
- Act as a thought partner to enterprise leadership on strategy and operations
- Drive Expansion & Revenue Growth Within Accounts
- Identify and execute opportunities to expand revenue within enterprise accounts, including:
- Increasing payments penetration across networks
- Driving adoption of new products
Application process
- Ready to join our team? To apply, please visit our Scratch Careers Page. Be sure to:
- Submit your resume
- Answer the custom questions provided
- Feel free to add any additional information or documents you believe are relevant to your application
- We look forward to reviewing your application!
Our take
Access to healthcare for both humans and pets can often be unaffordable, but the nature of the situation means people are forced to find a way to pay. This often involves unfair lending rates or hidden fees within payment plans, a tactic that unfairly preys on those least able to afford it.
Scratchpay provides healthcare financing solutions for both human and pet healthcare, allowing customers to apply for payment plans across various time periods. The company provides its "Take 5" plan of five bi-weekly payments at zero percent interest, a plan which doesn't include hidden fees and is not subject to prepayment penalties or deferred interest.
The company has raised considerable funding which will be invested in developing new technology to help medical providers better connect with their clients and manage the end-to-end patient experience. Scratch is processing over $1 billion in payments annually, and is planning for further expansion as the popularity of buy now, pay later services continues to grow in the health care sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$35m
SERIES C
Sep 2020
$0.8m
EARLY VC
Total funding: $58.9m
Company benefits
- 401(k)
Company HQ
Eagle Rock, Los Angeles, CA
Leadership
John Keatley
(Co-Founder & CEO)Experience as Director of Financial Planning & Analysis, Vice President of Finance, and CFO of Green Dot Corporation from 2004 to 2013. CFO of Klarna from 2013 to 2015.
Caleb Morse
(Co-Founder & President)Senior Analyst of FP&A & Revenue and Senior Director of Banking Operations for Green Dot Corporation from 2007 to 2012. Experience as CFO and Head of Growth for Meridith Baer Home.
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