Customer Support Specialist, AffiniPay

Salary not provided

$20 - $27 per hour. This position is non-exempt and eligible for overtime.

React

Excel

Windows

Junior and Mid level

Remote from US

Essential tools for professionals

Be an early applicant

Essential tools for professionals

501-1000 employees

FintechB2BInternal toolsPayments

Be an early applicant

Salary not provided

$20 - $27 per hour. This position is non-exempt and eligible for overtime.

React

Excel

Windows

Junior and Mid level

Remote from US

501-1000 employees

FintechB2BInternal toolsPayments

Company mission

To empower people to pursue their passion.

Job

Company

Role

Who you are

Bachelor’s degree
2+ years experience in a customer support role
Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Must be able to react positively to difficult situations
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Must be able to answer inbound support calls daily
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

What the job involves

As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support though every interaction.
Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues
Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Document found issues and steps to reproduce
Investigate issues reported by customers
Educate our customers on how to use Mycase/LawPay/CPACharge products
Other duties as assigned

Our take

Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. AffiniPay supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.

The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows AffiniPay to serve upwards of 150,000 professionals across legal, accounting, construction, design and association.

Recently, the company secured a significant investment from Genstar Capital that will fuel its next chapter of growth. This includes investing in innovation and the further extension of its suite of solutions.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Robust 401(k) plan
Bonus programs based on performance and tenure
Fantastic amount of swag and food
Happy hours, quarterly events, as well as virtual and in-person team building
Continuing career development and education programs
Award program with the chance to go on once-in-a-lifetime annual incentive trips
Frequent company-wide volunteering events to give back to our communities
Annual charity contribution matching program for the organization of your choice
Opportunity to share in the success of the company through our employee option program

Company HQ

Davenport Ranch West, Austin, TX

Leadership

Dru Armstrong

(CEO, not founder)

Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.

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