Customer Support Specialist, 8am

Salary not provided

$20 - $27 per hour. This position is non-exempt and eligible for overtime.

React

Excel

Windows

Junior and Mid level

Remote from US

Professional business platform for client-focused professionals

Open for applications

Professional business platform for client-focused professionals

501-1000 employees

FintechB2BInternal toolsPayments

Open for applications

Salary not provided

$20 - $27 per hour. This position is non-exempt and eligible for overtime.

React

Excel

Windows

Junior and Mid level

Remote from US

501-1000 employees

FintechB2BInternal toolsPayments

Company mission

To empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business.

Job

Company

Role

Who you are

Bachelor’s degree
2+ years experience in a customer support role
Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers
Maintain a high level of professionalism, integrity, and ethics
Excellent time management and people skills
Works well in a team setting
Must be able to react positively to difficult situations
Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Must be able to answer inbound support calls daily
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

What the job involves

As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support though every interaction.
Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues
Answer inbound customer support calls and provide necessary product troubleshooting and support
Timely response to incoming customer support inquiries via email, phone, and support ticketing system
Ensure customers receive consistent and reliable service and support during every interaction
Stay informed and knowledgeable regarding new product releases
Document found issues and steps to reproduce
Investigate issues reported by customers
Educate our customers on how to use Mycase/LawPay/CPACharge products
Other duties as assigned

Our take

Many professionals find their time taken up by administrative tasks and operational processes, leaving them fewer hours to focus on the work they love. 8am (formerly AffiniPay) supplies finance, payments and management software to make these processes swifter and easier, saving users precious time.

The company has a wide range of products including payments and reporting for accountants, legal case management software, and operations assistance for nonprofits. This broad scope allows 8am to serve a myriad of professionals across legal, accounting, construction, design and association.

The company has seen significant investment which has allowed it to grow, innovate and extend its suite of solutions. Its rebrand to 8am followed a series of acquisitions through which it expanded its scope - with the various products now delivered under one unified brand.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Wide range of affordable, company-supported medical, dental, vision, and disability plans
Reimbursements for whatever helps you bring the WOW, whether that’s health and wellness or learning
Mental health support and an Employee Assistance Program
Access to cutting-edge conferences, professional manager coaching and ongoing professional development
Bonuses and unit options as part of our total rewards packages
Team meetings, company-wide all-hands, and offsite events
Office, remote & hybrid work options

Company HQ

Davenport Ranch West, Austin, TX

Leadership

Dru Armstrong

(CEO)

Advisor for Women@Austin and Board Member at YPO. Former CEO of Grace Hill, and co-founded and was CEO at Lily Pod.

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