Revenue Operations Manager, Later

• 3+ years of experience in Sales, Revenue, or Business Operations at a SaaS-based company
• Proven track record of working with cross-functional teams, including sales, customer success or support, marketing, and finance

Desirable

• Revenue Operations Managers serve as the operational backbone of the revenue-generating units within the organization
• This position is critical in streamlining processes, optimizing efficiency, and providing the insights necessary to make GTM teams successful
• You’ll work cross-functionally with Development teams, sellers, enablement, and leadership to drive operational efficiencies that will help accelerate the success of our customers and organization
• As the Revenue Operations Managers, you will report to the VP of Revenue Operations and work closely with Sales, Customer Leadership, and various Operations and Systems functions to drive process alignment and increase business efficiencies
• Engage in ongoing training and professional development opportunities to enhance your skills and knowledge (subject to availability outside of support responsibilities)
• Participate in regular one-on-one meetings and maintain open communication with your manager to foster a collaborative work environment
• Develop a comprehensive understanding of Later's platform and social media marketing best practices
• Meet or exceed Later's productivity standards, quality benchmarks, and goals, contributing to continuous improvement efforts
• Operational Strategy and Design: Lead the design and refinement of complex, scalable processes to optimize GTM functions. Beyond executing existing processes, you’ll own the development of end-to-end operational frameworks. Focus on long-term scalability and adaptability to meet evolving business needs.
• Project Ownership: Serve as the key driver of high-impact, cross-functional projects. Lead strategic initiatives aimed at driving revenue efficiency, customer lifecycle optimization, and system-wide improvements. Autonomously manage the full project lifecycle from concept to implementation, ensuring stakeholders are aligned at each stage
• Operational Process Design for Customer Operations: Partner with Customer Operations, account management, and service delivery teams to develop and enhance operational processes that support efficient and consistent customer outcomes. Lead the design and implementation of systems that bridge customer success, support, and finance with the revenue operations function to drive operational excellence
• Systems Integration, Automation, and Implementation: Spearheaded efforts to assess, optimize, and automate operational systems and tools, improving efficiency and reducing friction. Evaluate emerging technologies, assess their potential impact, and lead initiatives to integrate them into existing workflows