Solutions Consultant, Amplience
$100-125k
Plus bonus. Our salary ranges are determined by role, level, and location
More information about location
The AI Content Company
Job no longer available
The AI Content Company
101-200 employees
Job no longer available
$100-125k
Plus bonus. Our salary ranges are determined by role, level, and location
More information about location
101-200 employees
Company mission
We uniquely help merchants and developers generate persuasive content for every shopping experience in context that increases customer conversion, spend and loyalty at the competitive speed of business.
Role
Who you are
- Experience with the successful delivery of concurrent projects across a portfolio of customers
- Understanding of the key technical architecture principals around the Amplience product set
- Expert in influencing people up to Executive Level in customer organisations with turnovers within the dimensions of this role
- Good understanding of retail and e-commerce organisations and their business drivers
- Good knowledge on e-commerce operations and technologies employed by all tiers of retailer
- Successful track record of consultancy experience with customers that fit within the dimensions of this role
- Demonstrated ability to stay current on emerging technologies and industry trends in retail & e-commerce
- Proven ability to build and foster relationships externally and internally
- Demonstrable experience of consistently managing and satisfying customer expectations
- Ability to travel up to 10% of the time regionally and nationally for work related events
What the job involves
- The Solutions Consultant is accountable for the successful onboarding of new Amplience customers and works closely with their colleagues in Expert Services to manage project delivery activities
- They will be responsible for ensuring customers are educated and empowered to fully leverage the potential of the Amplience platform, and will use a consultative approach to guide customers on best practices— whether that be current feature adoption, strategic recommendations, or tactical approaches, depending on the customer’s needs
- The Solutions Consultant has developed a specialization within the e-commerce/content domain. They are capable of working independently, and collaboratively, as part of a broader team, and are often responsible for the oversight and successful completion of contractual project activities
- This is a US based role, operating in support of global customers, and with limited travel required
- Responsible for the end-to-end delivery, tracking and management of customer onboarding
- Management of ad-hoc consultative projects
- Lead and guide the customer’s delivery team / system integrator to deliver a best practice implementation by providing live delivery or workshops and trainings and consultancy— all designed to support the customer’s needs and project requirements
- Ensure onboarding projects are formally kicked-off, schedule and deliver workshops and trainings to align with the purchased onboarding package, have key re-occurring cadence meetings running throughout the project and formally close the project when acceptance criteria are met
- Understand the core operating model of the e-commerce and retail disciplines, including supporting technologies, with specific attention to the content production process, from studio shoot through to publication
- Understand the business drivers and business priorities looking 12 months ahead. Map the organization structure and key decision makers and influencers within the content production & publishing domain
- Become a trusted advisor to key decisions makers and stakeholders with the business and technology teams and spot new opportunities that will drive additional revenue working with Customer Success and the Account Manager to close
- Ensure the solution and implementation give maximum customer value
- Provide metrics on customer interactions and generate insight from these interactions which inform pro-active next steps to enable the customer’s success through the Amplience tools
- Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by internal service level framework
- Escalate appropriately as required
- Measure customer satisfaction and work with team and other departments to improve overall customer satisfaction year on year
- Help define service level framework across the portfolio of customers
- Create engaging, brand-appropriate collateral tailored for customers
- Provide high quality training ensuring that customer business users are well equipped to use as much of the platform as is necessary to meet their objectives
- Contribute to continuous improvement of internal operating procedures to improve quality of delivery and accuracy of estimation
- Motivate, coach, mentor and train colleagues where appropriate
- Helps measure and adjust key performance indicators across the department in-line with organisations growth and change
- Reporting To: Julian Downs
Application process
- Application Deadline: October 31, 2023
- Stage 1: Applied
- Stage 2: Review Application
- Stage 3: Recruitment Interview
- Stage 4: Technical Interview
- Stage 5: 2nd Technical Interview
- Stage 6 : 3rd Interview
- Stage 7: Hired
Our take
The success of modern marketing campaigns relies on high-quality digital content, and managing large quantities of content curation can be tough. This problem is particularly significant when facing the challenges of creating consistent omnichannel marketing experiences, which when done manually can take time away from managers who could be otherwise optimising campaigns.
Amplience provides a commerce marketing and content management platform, including the delivery APIs and integrations necessary to facilitate consistent and organised omnichannel marketing experiences. The platform leverages search optimisation to make digital assets simple to locate and collaborate with, in addition to providing a Dynamic Content environment for the modelling and creation of marketing experiences.
Whilst there is no denying that marketing content management is a saturated market, Amplience stands out through its flexible and modular approach, whilst still following the principle of low-code solutions. It has also been the recipient of impressive funding, to date raising $249 million in total. Amplience's 2025 round is being used to enhance its platform and grow its market share in a competitive space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2022
$100m
SERIES D
Oct 2019
$10m
EARLY VC
Total funding: $176.2m
Company benefits
- Your Birthday Off!
- Company-wide Recharge Days
- Flexi Friday
- Sick Leave
- Compassionate Leave
- Volunteer Leave
- Employee Referral Program
- Flexible Work Environment
- Awesome Amplience swag when you start
- Jury Duty Leave
- Medical/Dental & Vision Insurance (Individual plan 100% covered)
- 401(k) with Company Match
- Generous Personal Time Off (PTO)
- 9 Company Paid Holidays
- 2 Floating Holidays
- Paid Parental Leave
- Company Paid Basic Life/AD&D Insurance
- Voluntary Life/STD/LTD/AD&D Insurance
- Voluntary Critical Illness and Accident Insurance
- Free Access to Health Advocacy Program
- Employee Assistance Program (EAP)
- Employee Discount Program (Perks at Work)
- Tax-Advantaged Accounts (HSA, FSA, DCFSA)
- Fully Remote
- Mobile Phone Reimbursement
Company HQ
Covent Garden, London, UK
Leadership
John Williams
(Co-CEO & CTO)Member of the technology council for the MACH Alliance. Former CTO and Head of Technology at LBi.
Anthony Lye
(Consultant of the Board of Directors)Also the CEO of Quid. Previously CEO of Amplience, Operating Advisor of Bessemer Venture Partners, Advisory Boardmember at MACH Alliance and worked as the Global Head, Apollo and Product led Growth Business Unit at Palantir Technologies.
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