Senior North America Renewals Manager, PagerDuty

$134-206k

Salesforce

Senior and Expert level

San Francisco Bay Area

2+ days a week in office

Digital operations management platform

Be an early applicant

Digital operations management platform

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Be an early applicant

$134-206k

Salesforce

Senior and Expert level

San Francisco Bay Area

2+ days a week in office

1001+ employees

B2BEnterpriseInternal toolsSaaSDevOpsCloud Computing

Company mission

To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.

Job

Company

Role

Who you are

7+ years of experience in SaaS renewals, account management, or customer success, with at least 3 years in a leadership role
Proven track record of driving high renewal rates and leading teams in a fast-paced, high-growth environment
Strong negotiation, communication, and relationship-building skills
Data-driven mindset with experience using Salesforce or similar CRM tools
Ability to thrive in ambiguity, adapt quickly, and drive results
Passion for customer success and a collaborative, team-first attitude

What the job involves

We’re looking for a strategic, data-driven Senior Manager of Renewals to lead our renewals team and drive customer retention and growth. You’ll be responsible for building and scaling our renewals function, partnering closely with Customer Success, Sales, and Finance, and ensuring our customers continue to see value in PagerDuty
Lead, coach, and develop a high-performing renewals team focused on maximizing customer retention and minimizing churn
Own the end-to-end renewals process, including forecasting, pipeline management, and contract negotiations
Partner with Customer Success Managers to identify expansion opportunities and proactively address renewal risks
Collaborate cross-functionally with Sales, Finance, Legal, and Product to streamline processes and deliver a seamless customer experience
Analyze renewal data and trends to inform strategy, improve processes, and report on key metrics to leadership
Develop and implement best practices, playbooks, and enablement for the renewals team
Serve as an escalation point for complex or high-value renewals

Our take

PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.

While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.

In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

39% female employees

7% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 5 rounds)

Sep 2018

$90m

SERIES D

Apr 2017

$43.8m

SERIES C

Total funding: $173.6m

Company benefits

20 hours per year of paid volunteer time
Health insurance
Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
Generous paid parental leave and return to work policy to help with transition back
Generous paid time off
Hands-on career and leadership development programs
Flexible workplace/WFH

Company HQ

SoMa, San Francisco, CA

Leadership

Alex Solomon

(GM (Platform))

Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years

Salary benchmarks

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