Senior Customer Success Manager, Cockroach Labs
More information about location
3 days a week in office
Cloud-native, distributed SQL database
Job no longer available
Cloud-native, distributed SQL database
501-1000 employees
Job no longer available
More information about location
3 days a week in office
501-1000 employees
Company mission
Cockroach Labs' mission is to make data easy by providing an industry-leading model for resilience, horizontal scalability to accommodate fast-growing businesses, and the ability to move data close to business' customers, wherever they reside across the globe.
Role
Who you are
- 5-7+ years of experience in the SaaS environment as a Customer Success Manager, or Technical Account Manager with a proven success record of building relationships with key stakeholders and driving growth
- 3-5+ years of experience interacting with Enterprise-scale customers in-person and creating and delivering business reviews
- Experience working in a dynamic, scale-up environment where urgency and entrepreneurship are key. A high-level of accountability and ability to influence through trust and confidence are essential
- Experience working within a highly-collaborative sales and delivery team and ability to adapt to different working styles and needs
- Strong knowledge of databases, distributed systems, and modern enterprise software architecture as it relates to how customers use these technologies to solve business needs
- Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
What the job involves
- As a Strategic Customer Success Manager you will build and manage relationships with clients, and develop an understanding of their business challenges, objectives, and success metrics
- You will program manage the customer from onboarding throughout the implementation cycle to production of their workload
- In this role, you will regularly engage with various internal and external stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team
- Be responsible for the end-to-end experience of our customers in the EMEA region
- Build trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes / value
- Work as a strategic advisor to your customer providing them with guidance on best practices; this could include running enablement sessions alongside other internal members, advising the customer on strategies to optimize their technical environment, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Act with urgency in all customer matters, ensuring a best-in-class customer experience
- Work closely with customers to identify and eliminate frictions, promoting smoother adoption and implementation of CockroachDB
- Drive customer capability through proactive identification of training needs and delivery of targeted enablement programs
- Liaise between customers and Cockroach Labs Support to ensure an optimized issue resolution experience - smoothing the adoption curve for the customer
- Collaborate with the Cockroach Labs Professional Services Team to present personalized, frictionless solutions that meet the unique needs of each customer
- Through reviews and assessments of customer consumption , find opportunities for expansion and collaborate with the Account Executive and Sales Engineer to grow annual recurring revenue (ARR)
- Deliver regular customer-facing business reviews that highlight achievements and set the stage for future collaborations; report on status of action plans to address at-risk relationships
- Foster ongoing, and, develop new customer relationships, ensuring that customers continue to increase their utilization of CockroachDB - further driving ARR
- Continuously, proactively suggesting upgrades and enhancements that increase value and drive further consumption
Salary benchmarks
Our take
Cockroach Labs was founded by a team of ex-Google employees who wanted to build a database management system similar to Google’s Spanner. The result is CockroachDB, an open-source distributed SQL database. It offers local or global scaling with familiar SQL, failproof fault tolerance, and guaranteed transaction consistency, and can be deployed across any cloud.
Maintaining full SQL compliance with global cloud capabilities will help Cockroach Labs take advantage of the wave of companies needing to scale their existing SQL databases onto the cloud. Cockroach Labs grew from a $2 billion valuation to $5 billion in under a year, proving itself as an enticing and approachable prospect in this developing sector.
It already commands a high-end raft of clients including Comcast, Bose, and Baidu - but competition is stiff, particularly with industry giants like Oracle and AWS. Its hope is that CockroachDB’s high failure tolerance and geo-distribution will provide attractively swift functionality whilst allowing customers to remain within their legal jurisdictions - and will prove pivotal in 5G use cases. Its success to date, targeted updates to ease network migrations, and its recent expansion into EMEA markets, suggest it has a strong shot.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2021
$278m
SERIES F
Jan 2021
$160m
SERIES E
Total funding: $633.2m
Company benefits
- Employee referral bonus + donation match
- Connect and Contribute days
- Flexible Working
- Spring Health and an Employee Assistance Program to provide free counseling and support mental health
- $2500 annually to support learning and development through workshops, conferences, and networking events
- We dedicate company time to bond over everything from trivia and karaoke to paint-alongs and fitness classes
- Flexible Time Off
- 100% health insurance coverage & One Medical membership
- Gym discounts & free Citibike membership
- FSA
- 401(k)
- 12 weeks of paid parental leave & $500 in baby bucks
- Relocation Support
Company values
- Commit to Excellence
- Respect Each Other
- Establish Balance
- Communicate Openly & Honestly
Company HQ
Chelsea, New York, NY
Articles
Leadership
Spencer Kimball
(Co-founder & CEO)Worked at WeGo Systems as CTO for 3 years before joining Google as a Software Engineer for almost 10 years. Also, previous CTO of Viewfinder and Engineer at Square.
Peter Matiss
(CTO)Previously Software Engineer at Square, Co-Founder at Viewfinder and Software Engineer at Google.
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