Customer Success Manager, Timescale

• You have 2 years of experience in Customer Success, Business Development, Onboarding, Account/Relationship Management, or a similar role at a SaaS company
• You have a proven track record of building strong relationships, reducing churn, and driving adoption and renewals through data and analytics
• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback
• You possess exceptional communication skills, are highly organized, collaborative, and detail-oriented
• Experience using Salesforce, Outreach, and HubSpot is preferred
• Experience working with technical products is a plus

Desirable

• As a Customer Success Manager, you will partner with our emerging customers to drive leveraging data to improve customer conversion, expansion, and retention
• This is a very operational and data-focused role where you’ll work across our growing SMB portfolio, building our strategy and operational processes around these customers
• You will act as Timescale's “face” to our customers, spending your days uncovering new ways to help them do amazing things with technology and continue on their time-series journey
• This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future
• Oversee a large portfolio of SMB customers, helping them achieve their goals and drive business outcomes cross-portfolio and at-scale
• Drive growth, net revenue retention, and product adoption across our SMB portfolio
• Lead strategic initiatives to improve our SMB go-to-market machine, such as developing scalable ways through data to optimize conversion, monitor churn risk, and identify expansion opportunities
• Maintain and build our systems with the goal of powering our metrics tracking, operational cadence, and increasing our ability to be proactive and prescriptive in how we engage with customers
• Collaborate with product, marketing, and other internal teams to build a holistic view of our customers across internal and external data sources
• Develop and evolve communication cadences with customers to stay in-the-know about adoption trends, sentiment, and overall account health
• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements

• Deadline to Apply: 15 October 2024 at 05:00 BST
• We will respond to all applicants
• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience
• All active candidates will be informed of what is happening next in the process