Account Director, Insider
Germany
AI-native omnichannel and customer engagement platform
Open for applications
AI-native omnichannel and customer engagement platform
1001+ employees
Open for applications
1001+ employees
Company mission
To help marketers deepen brand love with individualised, omnichannel customer engagement.
Role
Who you are
- Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. We’ve got clients all over the world!
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
- Passion for testing, measuring, and improving outreach and follow up effectiveness
- Strong communication skills in both writing and speaking (both English and German)
- High sense of responsibility and accountability
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist)
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
What the job involves
- As an Account Director, you will be responsible for renewals and stakeholder management
- You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases.
- Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations
- Own a portfolio of existing accounts and take responsibility for their retention and growth
- Identify upsell and cross sell opportunities within existing accounts
- Proactively own renewals in accounts in cooperation with the Customer Success team
- Succeed in a team selling environment for maximum account penetration and coverage
- Consistently forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieving customer advocacy goals with the marketing team with success stories, and testimonials
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
Our take
There are many companies in the marketing industry claiming that they provide multichannel digital marketing tools. In most cases customer data sits in silos, thus, those companies are unable to provide clients with multichannel tools that maximise their marketing ROI. Insider is setting out to change this by using AI to connect customer data across channels and systems, improving the customer engagement experience for its clients as well as their customers.
Unlike its larger competitors in this space such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour.
Insider counts over 1,200 leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA and has enjoyed substantial funding rounds. The unicorn company has focused on accelerating its growth through strategic mergers and acquisitions (recently acquiring MindBehind) while expanding its partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2024
$500m
SERIES E
May 2023
$105m
GROWTH EQUITY VC
Total funding: $772.3m
Company HQ
Soho, London, UK
Leadership
Arda Koterin
(Co-Founder & Chief Customer Officer)Studied Economics and Management at The London School of Economics and Political Science. Previously an Account Representative at Procter & Gamble and a Marketing Associate at Colgate Palmolive.
Hande Cilingir
(Co-Founder & CEO)Studied Economics & Management at London School of Economics and Political Science. Previously a European Regional Director at Torlin Chemicals and a Marketing Manager at Starmall.
Mehmet Sinan Toktay
(Co-Founder & CTO)Studied Computer Engineering at Istanbul Technical University. Previously an Oracle Technical Consultant at Natica IT Consulting.
Muharrem Derinkök
(Co-Founder & CPO)Previously a Business Intelligence Analyst at Turkcell, a VHDL Developer at Techneon, and a Research and Development Project Engineer at Eclipse Information Technologies.
Okan Yedibela
(Co-Founder & Senior Software Architect)Studied Computer Programming at Kadir Has University, and then became a PHP Developer at Rocket Internet Turkey & MENA.
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