Customer Experience Specialist, Too Good To Go
German Speaker
Marketplace for shop and restaurant food waste
Job no longer available
Marketplace for shop and restaurant food waste
1001+ employees
Job no longer available
1001+ employees
Company mission
To inspire and empower everyone to fight food waste together.
Role
Who you are
- You have experience in Customer Service or Account Management
- You are fully proficient in German and English (C1)
- You are located in Germany
- You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high
- You have experience working with CRMS like Salesforce, Hubspot or SAP
- You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- You are detail-oriented and stay focussed even when you have to handle repetitive tasks
- Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences
- Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus
What the job involves
- In order to support our growing community of German speakers users, we are looking for an exceptional Customer Experience Specialist to join the superstar Global Customer Experience team at Too Good To Go
- Reporting directly to the CX Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement
- You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- You will Answer all questions through some of our SSMM tools (Facebook, App Store, Play Store and Google Reviews)
- You will handle priority situations (urgent cases)
- You will be our best ambassador by embodying the philosophy and tone of our brand
- You will collaborate closely with other teams to spot challenges early on and enhance efficiency
Application process
- We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go
- Submit your Resume and Cover letter in English
- Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging
- The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Associate Director of the CX team
Our take
With more than one-third of food wasted in shops and restaurants, tonnes of otherwise quality goods are unnecessarily lost. Too Good To Go connects customers to restaurants and stores that have unsold, surplus food, offering steep discounts. Through this, businesses can sell surplus meals that would've otherwise gone to waste, and the environment wins as no food is wasted.
The company has certainly found its niche with sustainability-conscious consumers (a group that is growing in size as environmentally-focused consumers get more spending power). Too Good To Go's app has over 90M users across 18 countries and 215,000+ partners including retailers, hotels and restaurants such as ALDI, Carrefour, Accor and YO! Sushi.
The company is also creating a food waste movement website intended to be an informative source of knowledge regarding the issue. This is part of a wider strategy at raising awareness of the food waste problem, to get more users on board and further help the planet.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
56% female employees
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$31.3m
CONVERTIBLE
Jan 2021
$31m
SERIES A
Total funding: $73.2m
Company benefits
- Personal and professional development opportunities in a fast-paced scale-up environment
Company values
- We build a legacy: We're innovators who stay humble, recognizing we can't do this alone. We never forget who we've always been: food lovers
- We raise the bar: We're brave, ambitious and growth-minded, always striving to do better and be better
- We win together: We're team players, relationship builders, and always take collective responsibility, staying accountable for our actions as one
- We keep it simple: We're thoughtful, focused and transparent, doing the complicated work to share a straightforward message
- We care: We're respectful of our people, supportive of our partners and users, and will always have fun along the way
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Jamie Crummie
(Co-Founder)Studied Law at the University of Leeds.
People progressing
Joined as a Business Developer and transitioned to a Marketing Specialist after one year.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Too Good To Go
Lizander Oros (Talent Sourcer)
- Everyone should be heard in the fight against climate change. Our management team is 50% women - but we’re working to ensure diverse identities are reflected across all levels
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