Customer Success Manager, Leanplum

• Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
• Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
• Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
• Flexibility to travel 10% - 15% of your schedule

Desirable

• As a Customer Success Manager, you will be responsible for building successful consultative relationships with your clients, learning their desired outcomes and enabling them to leverage CleverTap for value realization through product adoption within the customer's system
• Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
• Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
• Develop a network of champions within each account through education, coaching, and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
• Drive growth and retention by working with customers through upsells and renewals
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
• Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
• Regularly enlighten our customers with insights gleaned from their own data and industry trends
• Ensure customers get maximum value from CleverTap by leveraging full platform functionality
• Liaison between your customers and all the internal teams at CleverTap (product, sales, marketing, operations, documentation, enablement)
• Partner with your customers to solve their challenges (technical, operational, strategic, product)
• Measures of Success:
• Customer retention
• Customer expansion
• NPS
• Product adoption - breadth and depth
• Who will you report to: Director - Customer Success