Implementation Consultant, LearnUpon

• Strong project management skills and experience
• Empathy for customers and commitment to exceptional customer experience
• Track record of successfully working with customers and developing strong relationships with project teams and decision makers
• Strong ability to develop, execute and collaborate across different teams to ensure that all customers are successful
• Drive and energy
• Self-motivated with a high attention to detail and ability to multitask
• Great problem-solving skills
• Familiarity with a variety of software solutions (e.g. G Suite, CRM, HRIS, customer support software, LMS, project management tools, etc.)
• Good judgment in analysing information to make routine decisions
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, high-growth environment
• Fluency in English is required, both verbal and written

Desirable

• LearnUpon is looking for an Implementation Consultant to join our team in Dublin
• Help customers get off on the right foot with LearnUpon by delivering an outstanding implementation experience that prepares them to accomplish their own business objectives better and faster with help from our software
• Help customers configure and integrate LearnUpon as part of their broader e-learning technology stack in a way that best supports their goals, use cases, and workflows
• Work together with the LearnUpon Customer Success Manager to build relationships with the key stakeholders from support staff to executives
• Exercise strong project management and change management skills to both guide and advise customers to a timely launch and to manage your own tasks and projects
• Outline and deliver a tailored implementation plan (intro calls, training, technical set-ups, Q&A sessions) that will deliver successful adoption, coordinating all project stakeholders and communicating a clear, shared vision of success
• Become an expert in the LearnUpon platform in order to effectively advise customers on set-up, software integrations, workflows, and e-learning best practices
• Meet individual, team, and company KPIs (e.g. time to launch)
• Liaise with Support and Product teams when needed to ensure that customers’ requirements are communicated correctly and that customers receive appropriate troubleshooting and feature development information
• Participate as a member of the Implementation team to share best practices to develop strategies for scale and increased quality of service
• Adhere to existing processes and maintain detailed records of all customer information, following data protection guidelines

• Qualified applicants will be invited to schedule a 30-minute call
• Successful candidates will then be invited to a series of practical interviews
• Finally, candidates will have a short interview with our CFO
• Successful candidates will be contacted with an offer to join our team