IT Helpdesk, Innovamat

• Grado Superior en Administración de Sistemas Informáticos en Red (ASIR) or higher
• 5 years of experience in an IT support role
• Strong troubleshooting skills for macOS and Windows environments
• Proactive and organized, with the ability to manage tasks independently and work well in a team
• Comfortable working in English and Spanish, both spoken and writte

Desirable

• As an IT Helpdesk at Innovamat, your mission is to provide fast, friendly, and reliable IT support to all employees
• You will be responsible for resolving issues related to devices, operating systems, and software tools, ensuring that everyone can work efficiently and without interruptions
• As you grow in the role, you will gradually take on more technical responsibility, helping coordinate day-to-day tasks and serving as the primary point of contact for the helpdesk team
• Support employees worldwide by solving IT issues with speed, clarity, and a positive attitude
• Troubleshoot hardware, software, and OS problems (macOS, Windows), making sure devices run smoothly
• Set up and manage operating systems and ensure devices are correctly configured for performance and security
• Manage our fleet of devices using MDM (JumpCloud), taking care of setup, updates, and security policies
• Track over 900 assets using our inventory system — from laptops to accessories — throughout their lifecycle
• Support company tools like Google Workspace, Slack, and Atlassian, keeping access and services running smoothly
• Assist with access management, user provisioning/deprovisioning, and ensuring service availability
• Keep IT documentation clear and up to date, helping both users and teammates solve problems faster
• Gradually take on more technical ownership, helping organize daily tasks and becoming a go-to contact for the helpdesk team