IT Helpdesk, Innovamat
4+ days a week in office (Sant Cugat del Vallès, Barcelona)
Classroom management platform & math curriculum
Be an early applicant
Classroom management platform & math curriculum
201-500 employees
Be an early applicant
4+ days a week in office (Sant Cugat del Vallès, Barcelona)
201-500 employees
Company mission
To lead and become a reference for children and teachers in Math education.
Role
Who you are
- Grado Superior en Administración de Sistemas Informáticos en Red (ASIR) or higher
- 5 years of experience in an IT support role
- Strong troubleshooting skills for macOS and Windows environments
- Proactive and organized, with the ability to manage tasks independently and work well in a team
- Comfortable working in English and Spanish, both spoken and writte
Desirable
- Experience with device management platforms (e.g., JumpCloud, Intune, Jamf)
- Familiarity with Google Workspace administration and Jira Service Management
What the job involves
- As an IT Helpdesk at Innovamat, your mission is to provide fast, friendly, and reliable IT support to all employees
- You will be responsible for resolving issues related to devices, operating systems, and software tools, ensuring that everyone can work efficiently and without interruptions
- As you grow in the role, you will gradually take on more technical responsibility, helping coordinate day-to-day tasks and serving as the primary point of contact for the helpdesk team
- Support employees worldwide by solving IT issues with speed, clarity, and a positive attitude
- Troubleshoot hardware, software, and OS problems (macOS, Windows), making sure devices run smoothly
- Set up and manage operating systems and ensure devices are correctly configured for performance and security
- Manage our fleet of devices using MDM (JumpCloud), taking care of setup, updates, and security policies
- Track over 900 assets using our inventory system — from laptops to accessories — throughout their lifecycle
- Support company tools like Google Workspace, Slack, and Atlassian, keeping access and services running smoothly
- Assist with access management, user provisioning/deprovisioning, and ensuring service availability
- Keep IT documentation clear and up to date, helping both users and teammates solve problems faster
- Gradually take on more technical ownership, helping organize daily tasks and becoming a go-to contact for the helpdesk team
Our take
Despite its immense importance, the education space has been slow to evolve, with much of teaching still relying on knowledge-first, memory-based curricula. Innovamat sets out to change this, with a maths curriculum focussed on collaboration, discussion, and investigation, delivered through the Innovamat App and its classroom management platform.
Innovamat's resources enable teachers to deliver sequenced sessions, running all the way from infant to secondary - all from one platform. The app provides self-adaptive practice and progress reports, tuned to the pace of each student, and the company also supplies complementary materials for hands-on learning. In addition, it also provides teacher training resources, to ensure all staff are able to deliver the curriculum to their best ability.
With a presence established in Catalonia and Latin America, the company is now looking towards further geographical expansion, particularly in the US and Italy. Innovamat has raised impressive funding that will accelerate research and development, support this new expansion, and allow it to reach even more students atop the 210,000 already learning through its curriculum.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible schedules
- Personal and professional development and growth plan
- Young, enthusiastic and dynamic environment
- Team building days
- Innovamat Retreat at least a couple of times a year
- All the coffee, water, milk and tea, separately or mixed, that you can drink 😉
Company HQ
Call de Barcelona, Barcelona, Spain
Leadership
Andreu Dotti Boada
(CEO)Previously co-founded and was CEO at BrainArt.
Previously CTO at BrainArt.
Isaac Sayol Piedra
(CPO)Previously co-founded and was Product Manager at BrainArt.
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