Lead Product Manager, Gametime

• The ideal candidate will be highly analytical, technically savvy, and experienced in collaborating with ML teams to optimize pricing and curation
• This position requires strong cross-functional leadership to navigate the complexities of fan resale, encompassing payment types, cross-platform differences, and foundational product-market fit assessments
• This individual will have a proven track record of tackling large-scale UX challenges in consumer-facing product roles and will play a crucial role in enhancing the overall fan shopping journey and supporting organizational goals related to revenue growth and user satisfaction
• Product Management Software Proficiency: Proficiency in product management tools (e.g., Jira, Confluence, Figma)
• Data Analysis & SQL: Ability to conduct complex data analysis and utilize SQL for data extraction and manipulation to inform product decisions
• Machine Learning Collaboration: Expertise in working effectively with machine learning engineers and data scientists to integrate ML models into product features
• Technical Architecture Understanding: Strong understanding of complex system architectures and API integrations
• Cross-functional Leadership: Ability to collaborate effectively across diverse teams and communicate with key stakeholders across product, engineering, design, and business units
• Negotiation & Conflict Resolution: Strong conflict resolution and negotiation skills, particularly in managing competing priorities and stakeholder expectations within complex projects
• Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders
• Team Development & Mentorship: Demonstrated ability to mentor, coach, and develop product managers within the squad and across the broader product organization
• Strategic Vision & Execution: Ability to lead through change and drive organizational initiatives, translating broad strategic goals into actionable product roadmaps and successful execution
• Influence Without Authority: Proven ability to influence and inspire teams and stakeholders without direct reporting lines
• Critical Thinking & Complex Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially under pressure, when addressing large-scale UX challenges and complex business problems
• Proactive Solution Implementation: Proactive in identifying challenges and implementing innovative solutions for conversion optimization and user experience improvements
• Data-Driven Decision Making: Ability to synthesize complex data into actionable insights and make informed, data-driven product decisions
• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field
• Experience: 10+ years of product management experience, with at least 5 years in a senior or lead role overseeing complex consumer-facing products with significant UX challenges (e.g., e-commerce, marketplaces). Demonstrated experience with large-scale A/B testing and optimization
• Other Requirements: Proven experience working closely with machine learning teams, strong analytical skills with proficiency in SQL and data visualization tools, and a deep understanding of user-centered design principles

Desirable

• The Lead Product Manager for Fan Experience will lead the product strategy and execution for our critical event page and fan resale experiences
• This role is responsible for driving significant conversion opportunities on the primary shopping and selection page, including the most complex UX component of our entire site: the interactive map
• Define and execute the product vision and roadmap for the event page and fan resale platform, aligning with company-wide strategic objectives
• Lead a dedicated product squad, fostering a culture of innovation and high performance
• Drive continuous optimization of the event page conversion funnel, leveraging data insights and A/B testing
• Oversee the evolution of the interactive map, ensuring a seamless and intuitive user experience for ticket selection
• Develop comprehensive strategies for fan resale, considering various payment types, cross-platform consistency, and regulatory compliance
• Collaborate closely with pricing, curation, and machine learning teams to enhance personalized recommendations and dynamic pricing strategies
• Conduct in-depth market research, competitive analysis, and user feedback sessions to identify new opportunities and inform product decisions
• Champion cross-functional alignment and communication with engineering, design, marketing, legal, and operations teams
• Present product strategies, roadmaps, and performance metrics to senior leadership and stakeholders
• Performance Metrics:
• Achieving 10% increase in event page conversion rate
• Successful launch and adoption of new fan resale features within set timeframes
• Improvement in key user experience metrics (e.g., task completion rate, satisfaction scores) for the event page and interactive map
• Delivery of measurable impact on revenue and profitability from event page and resale optimizations
• Successful collaboration and alignment with ML teams, leading to improved pricing and curation effectiveness