Senior Software Engineer, Pendo
Back End
$160-180k
Digital adoption and product experience solutions
Be an early applicant
Digital adoption and product experience solutions
501-1000 employees
Be an early applicant
$160-180k
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- BS/MS/PhD in Computer Science or Engineering or equivalent experience
- 5+ years' experience building large-scale, low-latency distributed systems and cloud platforms
- Advanced skills in backend programming (e.g. Go, Java, Python, C++) and distributed data technologies (e.g. PubSub, Kubernetes, Redis)
- Knowledge with cloud services (AWS/GCP), databases (SQL/NoSQL), and test-driven development
- Hands-on work with GenAI, LLMs, Prompt Engineering, and/or MLOps with experience building AI-oriented products
- Deep problem-solving and performance optimization skills; ability to work collaboratively across teams
- Exemplary communication and technical leadership abilities
- Self-motivated, accountable, and results-oriented with a “can-do” attitude
- Hungry for new challenges, fast learning, and continuous improvement in distributed and AI engineering
- Comfortable working in dynamic, high-growth environments that demand technical agility and rigor
What the job involves
- Guide the development and enhancement of major cloud systems and AI technologies for big business use
- Push forward with new tech ideas, support and direct your team, and collaborate with various departments
- Build fault-tolerant, horizontally scalable solutions in multi-tenant distributed cloud environments
- Drive the architecture and implementation of backend and full-stack systems using modern programming languages such as Go, Java, Python, or C++
- Develop and deploy AI native applications and multi-modal solutions, leveraging state-of-the-art models, tools, and frameworks (e.g., GenAI, LLMs, LangChain)
- Integrate AI into existing systems and propose AI-enhanced solutions to a variety of business challenges
- Research, design, and build highly reliable and scalable platforms covering API design, model serving, and cloud infrastructure
- Lead code reviews, system optimization, and technical documentation efforts
- Mentor junior engineers and foster best practices in software architecture, coding standards, and DevOps
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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