Product Manager, Tillster
Platform
$120-135k
Eligible to participate in the Stock Option Plan
More information about location
Ordering & customer engagement solutions for restaurants
Open for applications
Ordering & customer engagement solutions for restaurants
201-500 employees
Open for applications
$120-135k
Eligible to participate in the Stock Option Plan
More information about location
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- The ideal candidate combines strong business acumen with technical expertise, thrives in a collaborative environment, and is passionate about creating technological solutions that solve real business problems in the restaurant industry
- 3 years of experience as a product manager, developing technical platform products that include APIs and webhook in microservices architectures
- 2 years of experience developing coupon and loyalty products
- Hands-on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
- Strong technical aptitude with hands-on experience using API testing tools (Postman, cURL), writing and validating JSON payloads, designing data schemas, and writing SQL queries for data analysis
- Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences
- Entrepreneurial mindset with strong attention to detail, proactive problem-solving abilities, and intellectual curiosity
- Bachelor’s degree in business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus
Desirable
- Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers
What the job involves
- We're seeking an enthusiastic, focused, and experienced Product Manager, Platform to join our growing Product team
- In this role, you will lead the development of our core platform services—including loyalty programs, notification services, and couponing solutions—that power digital experiences for global quick service and casual dining restaurant brands
- You'll design and build backend features and APIs that connect restaurant systems, consumer applications, and third-party services, enabling seamless experiences for both restaurant operators and their customers
- Working closely with engineering, design, and business stakeholders, you'll identify opportunities, define requirements, and drive the delivery of scalable platform capabilities that support our clients' digital transformation initiatives
- Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement
- Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value
- Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility
- Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement
- Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value
- Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility
- Create and maintain comprehensive product documentation, including release notes, user guides, Swagger documentation, and other API documentation to ensure seamless integration and adoption
- Own product quality through defining quality standards, performing UAT testing for functionality and performance, and working with QA to ensure products meet reliability expectations
- Manage product releases and client onboarding processes, ensuring smooth deployments and successful customer adoption of new features and capabilities
- Develop and maintain product roadmaps in collaboration with cross-functional product and engineering leaders, design/UX teams, data science, sales, account management, and other stakeholders
- Track and report on key product metrics and KPIs to measure success, inform future product decisions, and demonstrate business impact
- Prioritize feature requests and manage the product backlog using data-driven decision frameworks to maximize business value and customer satisfaction
- Communicate product vision, strategy, and updates effectively to various stakeholders, including executive leadership, engineering teams, and clients
Application process
- Recruiter interview with a Talent Acquisition Specialist
- Interview with Director of Product
- Final interview with our Head of Product
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Equity: All Employees within the U.S. are eligible to participate in the Stock Option Plan
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counselling services
- Holidays: The company observes ten (10) paid holidays per calendar year
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees can earn pro-rated PTO
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
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