Digital Customer Success Manager, Halcyon
$140-160k
+ Equity and bonus or commission plans
Cybersecurity tools to protect against ransomware
Be an early applicant
Cybersecurity tools to protect against ransomware
201-500 employees
Be an early applicant
$140-160k
+ Equity and bonus or commission plans
201-500 employees
Company mission
Halcyon is on a mission is to defeat ransomware.
Role
Who you are
- 4+ years of experience in technical CS, CS Operations, or a related post-sales function at a SaaS, cybersecurity, or enterprise technology
- Demonstrated experience designing and executing digital or tech-touch customer programs at scale
- Solid SQL skills – you can independently write queries to pull an analyze customer data without relying on a data team for every request
- Strong analytical mindset – able to interpret data and translate insights into clear, actionable recommendations
- Familiarity with AI and machine learning tools, APIs, or automation platforms
- Excellent communication and storytelling skills; able to translate technical program logic and data insights to non-technical audiences
- Comfortable working cross functionally with CS, Product, Data and Marketing
- A customer-centric mindset with a relentless focus on driving measurable business value
What the job involves
- We are looking for an experienced Digital Customer Success Manager to join our Customer, Value and Trust (CVT) team
- This role will be at the intersection of AI, digital engagement strategy, and post-sales customer success
- You will design and execute AI-driven and digital-first programs that meaningfully improve customer engagement, accelerate product adoption across the post-sales journey
- You are equal part technical and strategic: comfortable writing SQL, configuring CS platforms, designing automation workflows, and experimenting with AI tooling to drive smarter customer engagement
- You'll design, build, and continuously iterate on AI-powered digital programs that drive measurable outcomes across the post sales customer journey, including onboarding adoption, and expansion
- Write SQL queries to extract, analyze, and operationalize customer data, including usage trends, adoption signals and churn indicators
- Develop and operationalize automated engagement sequences using AI and digital channels tailored to customer segment, behavior, and lifecycle stage
- Build and maintain digital success programs (self-service, automation, in product guidance) in collaboration with Customer Marketing
- Leverage behavior data and customer signals to personalize digital touchpoints and deliver the right message to the right customer at the right time
- Act as a cross-functional bridge translating customer needs into technical and programmatic solutions
- Develop reusable playbooks and scalable solutions that can be adopted across teams
Our take
As cyber attacks become increasingly complex, especially in the mode of ransomware, companies such as Halcyon are becoming an ever more important weapon in the fight for cybersecurity. Though only formed in 2021, its founders have extensive experience as researchers at cybersecurity unicorn Cylance, amongst other notable companies in the sector.
Halcyon’s product stands out from similar - and abundant - offerings thanks to its melding of multi-proprietary advanced prevention engines and AI models designed specifically to seek out and destroy ransomware threats. It's the flexibility and reactivity of these two multi-tiered facets that have made Halcyon a trusted partner for companies on the Forbes Global 2000 list.
With significant funding behind it, we expect Halcyon will continue to ramp up the development of its platform's features and expand its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$100m
SERIES C
Dec 2023
$40m
SERIES B
Total funding: $204m
Company benefits
- A Remote Native Global Team - As a remote first, completely distributed team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.
- Health & Wellness - We offer comprehensive health benefits to meet you and your family’s needs, including 100% covered Medical, Dental and Vision insurance for you and all your dependents.
- Competitive Compensation Packages - We offer competitive compensation packages with equity, depending on position, along with a generously matched retirement plan, unlimited PTO, paid sick time and holidays
- Future Planning & Time Off - We offer paid time off to take care of yourself! Relax and recharge on us. We also include paid parental leave, short & long term disability insurance, life insurance and more
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Jon Miller
(CEO & Co-Founder)Previously CEO and Founder at Boldend, Advisory Board member at Cylance, Vice President at Accuvant LABS, Managing Consultant at IBM.
Ryan Smith
(CTO & Co-Founder)Currently Owner at Hustle Labs. Previously Chief Research Officer at Boldend, Advisory Board Member at Cylance.
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