Senior Product Manager, Mercury

Account Fraud and Enablement

$200.7-250.9k

Canadian annual salary: CAD 189,700 - 237,100. Both locations are eligible for stock options

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups

Be an early applicant

Banking services for startups

501-1000 employees

FintechB2BBankingFinancial Services

Be an early applicant

$200.7-250.9k

Canadian annual salary: CAD 189,700 - 237,100. Both locations are eligible for stock options

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

501-1000 employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

We are looking for someone that can lead us in redefining how risk friction is used, measured, and optimized to unlock the seamless, magical banking experience we believe is possible
7+ years of product management experience, ideally with experience in financial risk systems or anti-fraud infrastructure
Deep understanding of how friction points affect customer experience and customer retention metrics
Experience working with automated decisioning systems using multiple data inputs and complex rule engines
Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements
Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities
Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies
Comfort with ambiguity and ability to make balanced decisions with imperfect information

What the job involves

As the Senior Product Manager for Account Fraud and Risk Enablement, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention
You'll develop a deep understanding of our customers and our money movement products to build systems that protect our customers and Mercury from fraud
You’ll work cross-functionally to build 0-1 products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking experience
Design and implement the strategic vision for Mercury's risk enablement - including hold management, limit structures, step-up verification, and related friction points
Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity
Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention
Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases
Partner with data science to develop and deploy risk models that continuously improve through feedback loops
Partner with the product teams building the platform for the future of risk management at Mercury
Establish and track metrics that measure both risk effectiveness and customer experience impact
Support the development of API strategies that allow Mercury's risk capabilities to scale across our expanding product suite

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401k/RRSP)
Paid 6-week sabbatical after the 5-year mark
Annual $1K USD learning & development budget
Unlimited book budget
Weekly $100 USD food budget
Monthly $100 USD wellness budget
Monthly $50 USD cellphone reimbursement
Pet-friendly offices with free tea & lunch

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(COO)

Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(CEO)

Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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