Customer Care Representative, Livestorm
EMEA, CDD de remplacement
€30-34k
+ Profit-sharing bonus
More information about location
Web-based video conference platform
Be an early applicant
Web-based video conference platform
101-200 employees
Be an early applicant
€30-34k
+ Profit-sharing bonus
More information about location
101-200 employees
Company mission
To build powerful video engagement strategies.
Role
Who you are
- Experience required: 1+ years in Customer Support
- Experience in a client-facing role within the SaaS or tech industry
- Fluent, ideally native, in English (both written and spoken)
- Fluent or native in French
- Previous experience with Intercom or another live chat/support software
- Excellent customer service and problem-solving skills
- Always a willingness to go the extra mile to please and delight users
- Positive-minded and team player
- Excellent writer and communicator
- Internet savvy with a strong interest in startups
- Remote enthusiast
- Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day
What the job involves
- The Customer Care team's goal is to help our users through human and automated support
- We keep our focus on offering personal, high-quality support in a timely manner to achieve high customer satisfaction
- Therefore, we are looking for a Customer Care Representative to join our team, who is passionate about providing excellent care to our customers
- As Livestorm’s Customer Care Representative, you’ll be joining the Customer Care team, a crew of product experts willing to give great service
- You’ll help customers in their day-to-day usage of the platform and be the proxy between our customers and the product team
- You'll work alongside our fellow teammates based in both EMEA, Americas, APAC and will be reporting to Laura, our Customer Care Escalation manager
- Help customers successfully use Livestorm
- Respond quickly to customer questions and requests through live chat and email
- Troubleshoot and help debug product features
- Come up with new content ideas or processes to help customers
- Provide detailed and accurate product feedback to the team
Our take
Livestorm is an all-in-one webinar platform designed to help businesses organise and host online events. Its a handy tool for teams to have, as it simplifies everything from product demos to marketing events to online training.
On top of this, the platform accommodates both small meetings and large-scale webinars, supporting up to thousands of attendees. And with its browser-based system, it ensures easy access for users as well as its integration with CRM and marketing tools streamlining event management for businesses.
With over 5,000 customers worldwide and an impressive x3 ROI in its first three years, Livestorm is in a great position for even more success. It is also trusted by big names like Revolut, Notion, and the NHS, highlighting the company's reliability and ability to meet the needs of both startups and large enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2020
$30m
SERIES B
Sep 2019
$5.4m
SERIES A
Total funding: $35.4m
Company benefits
- 100% remote with a work-from-anywhere policy
- Offsite once a year
- Teambuildings twice a year
- Afterworks and online events once a month
- Coworking space: The coworking space is covered up to €350 or $350 including VAT per month
- Take care of yourself (with Moka.care)
- Paid day off for your birthday
- Days off donation policy to support each other in case of difficult times
- Learning & Development program: You have access to learning classes on Udemy for Business. You have a budget of €750 or $750 per year for learning & development that can be used for training, conferences, books…
- Additional equipment: After the validation of your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Gilles Bertaux
(Co-Founder & CEO)Completed a Masters in Computer Science at HETIC. Also interned as a strategy consultant, designer and growth hacker at multiple Parisian tech companies before co-founding Livestorm in 2016.
Robin Lambert
(Co-Founder & CPO)Completed a Masters in Computer Science at HETIC. Also worked as a Product Manager and Product Designer before co-founding Livestorm in 2016.
Tom Forlini
(Co-Founder & CTO)Completed a Masters in Computer Science at HETIC. Also interned as a BackEnd Developer at multiple startups before co-founding Livestorm.
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