Customer Success Manager, SchooLinks

Enterprise

$75-110k

Google Sheets

Salesforce

GSuite

Gainsight

Senior and Expert level

Remote from US

More information about location

Career planning platform

Open for applications

Career planning platform

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Open for applications

$75-110k

Google Sheets

Salesforce

GSuite

Gainsight

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Company mission

To transform school districts into talent pipelines.

Job

Company

Role

Who you are

We're looking for passionate, customer centric individuals to be the next Customer Success Managers
5+ Years Professional Experience in a Customer Success position
3+ years experience in implementation and customer success for a SaaS company
Experience in ClassLink/Clever, SFTP preferred
Experience or Ability to work in a remote environment
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

What the job involves

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers
We are looking for team members to lead our larger, more complex district implementations
Meet onboarding, usage, and renewal targets for your portfolio of districts
Onboard new districts by leading their project kickoff, data integration, and training sessions
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
Build and maintain director and executive level relationships at each of your districts
Facilitate renewal process (quote, verbal approval, signature) for your districts
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
Continuously define, document problems and challenges faced by our districts
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Our take

SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.

Founded in 2014, the company has grown its market position over the years, as it continues to develop and improve its features and integrations. For example, a partnership with Common App enabled students using SchoolLinks to directly apply to over 900 higher education institutions.

SchooLink's history of growth, coupled with substantial funding, has enabled it to solidify its place within the market. A brand refresh in 2025 saw the company focus on smart design that anticipates user journeys, enhancing the user experience on top of revitalizing its image.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

273% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 4 rounds)

Oct 2024

$80m

SERIES B

Mar 2021

$8.3m

SERIES A

Total funding: $90.6m

Company benefits

Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
Company sponsored 401k and up to 1% matching contributions
(If you're on site in Austin) snacks and catered lunch at least once a week
Asynchronous, results-first work culture
3+ Weeks PTO and 8 national holidays off

Company HQ

Govalle, Austin, TX

Leadership

Katie Fang

(CEO & Founder)

Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.

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