Operations Associate, MANUAL
Clinical Innovation & Research Team
£30-40k
+ Generous stock option plan
3 days a week in office (London Bridge, London)
Digital clinic for low testosterone, menopause, obesity, hair loss and more.
Open for applications
Digital clinic for low testosterone, menopause, obesity, hair loss and more.
201-500 employees
Open for applications
£30-40k
+ Generous stock option plan
3 days a week in office (London Bridge, London)
201-500 employees
Company mission
To extend the healthy years of many lives focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
Role
Who you are
- We are looking for a proactive, organised, and communicative individual with strong problem-solving skills
- You will collaborate closely with cross-functional team members to transform the operational aspects of our clinical research, leveraging technology and data best practices
- This represents an exciting opportunity to be part of one of the fastest-growing healthcare companies in the UK
- Bachelor’s degree in Engineering, Science, Business, or a related field
- Experience: 2+ years in an operational or strategic analytical role (E.g., Consulting)
- Proficiency in data analysis tools (e.g., Excel) and software for data visualisation and database management (e.g., Looker, Tableau)
- Familiarity with project management software such as Asana, Monday.com, or Notion
- Analytical Mindset: Strong analytical skills with the ability to create cohesive operational workflows and define performance metrics
- Team Player: Effective in a cross-functional team environment, demonstrating strong communication and interpersonal skills
- Adaptability: Comfortable navigating ambiguity and structuring complex problems
- High Agency: A bias for action with eagerness to take on diverse responsibilities, excited by a role that will evolve over time
Desirable
- Experience in program or project management within a fast-growing start-up, scale-up, or top-tier consulting firm
- Proven ability to work across multiple teams and stakeholders
- Background in digital health, commercial environments, or startups, with a track record of managing complex projects and competing priorities
- Familiarity with programming languages for managing relational databases, such as SQL
- Note: Clinical experience is not necessary - this is an operations role!
What the job involves
- We are seeking an exceptional Operations Associate to join our Clinical Innovation and Research team at VOY
- This role is pivotal in driving daily operations and leading operational effectiveness projects
- Our mission is to improve human health through innovative solutions, and this position is at the heart of delivering on that mission
- Project Management: Develop plans to execute clinical research projects and ensure timely delivery against milestones
- Monitor Progress and Risks: Track project performance against key milestones, flag potential delays or bottlenecks, and collaborate with stakeholders to resolve issues efficiently
- Data Analysis: Utilise data analysis tools to uncover insights and develop data-driven strategies to improve overall project performance and outcomes
- Process Improvement: Contribute proactively to the continuous improvement of operational processes within the clinical research team, identifying opportunities for efficiency gains
- Facilitate Team Communication: Ensure project clarity and transparency across stakeholder groups, aligning with the wider team on scope, goals, and execution needs
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
Manual works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since, then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
Manual has raised an impressive amount of capital, most recently in 2024. This funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"Over my last year at Manual, I've worked on many products to help improve the men's health space. The projects I've worked on here have been some..."
Funding (last 2 of 3 rounds)
Sep 2024
$39.9m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $75.1m
Company benefits
- Generous stock option plan
- Office snacks, drinks & Thursday lunches
- One annual company global off-site and quarterly social events
- Fitness & wellness benefit with Wellhub
- Electric Car Scheme
- Employee Discount
- Join one of the most promising scale ups in the healthtech space at a pivotal stage
- Enhanced workplace pension contributions
- Cycle to Work Scheme
- £400 per year learning & development budget
- Private medical insurance
Company values
- Care Above All Care is at the heart of everything we do. We are deeply accountable to our patients and each other, committed to improving lives and restoring the true meaning of care in healthcare.
- Better Every Day Progress is a mindset, one that embraces constant growth and curiosity. Our goal isn’t perfection. Being better every day compounds into extraordinary outcomes. Small improvements add up to transformational impact.
- Own It, End to End We take full responsibility - no handoffs. Extreme ownership is the standard here.
- Think Deep, Think Big We challenge assumptions, dive into details, and always see the bigger picture. We create simplicity out of complexity for ourselves and especially for our patients.
- Never Settle We set extraordinary standards and challenge the impossible. We embrace challenges with scrappiness, creativity, and persistence, always finding a way forward - together.
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(CEO)Experienced marketer. Previous Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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