Payment Operations Analyst, Bilt Rewards
$80-125k
Plus equity and annual performance-based bonus
Loyalty program for property renters
Job no longer available
Loyalty program for property renters
101-200 employees
Job no longer available
$80-125k
Plus equity and annual performance-based bonus
101-200 employees
Company mission
To give young people a way to earn rewards on their rent payments, and to help them on the path toward homeownership
Role
Who you are
- 2-3 years of professional experience in a support or operations-type role
- Experience with credit card and/or bank payment processing, or other high volume payment flows is a plus
- Exceptional attention to detail and organizational skills
- Excellent communication skills and ability to collaborate effectively with other internal and external leaders
- Must thrive in dynamic environments. Driven to take on new responsibilities and own them end to end
- Flexibility - We are disrupting an industry so changes to traditional processes should be expected
- Ability to deal with extremely confidential and sensitive information
- Highly proficient in Microsoft Excel and able to digest and interpret large datasets. Experience with SQL and Looker/other BI tools, is a plus
What the job involves
- Reporting to the VP, Finance and Payments
- You will be a key member of the Payments team, which is responsible for how members pay rent through Bilt
- You will interact regularly with our external bank and payment processing partners, as well as other internal teams, including customer experience, product and engineering, finance and compliance - to operationalize, support and improve the member rent payment experience
- Gain a deep understanding of the Bilt rent payment flows and how it fits into the broader customer experience
- Collaborate with internal and external partners to improve and optimize rent payment processes
- Lead transaction monitoring modules and provide insights to both internal and external stakeholders
- Research and resolve payment exceptions in a timely manner while effectively prioritizing customer needs
- Research and reconcile payment activity and reporting to support Bilt’s Alliance landlord partners
- Identify broader rent payment trends and surface to the appropriate internal departments
Our take
Millions of Americans participate in credit card programs that enable them to earn points from everyday spending. Bilt is a loyalty program that enables renters to earn points from what is typically their largest monthly outgoing: rent.
Landlords have long been unwilling to accept payment by credit card due to the high fees involved, an issue Bilt is tackling head-on. Within a few months of launching in mid-2021, Bilt was serving more than 2 million rental units. Whilst focusing on rent payments in the beginning, Bilt hopes to morph into an end-to-end service for renters looking to buy a home, which could eventually involve becoming a mortgage provider.
Bilt is targeting a lucrative market of 109 million renters in the US alone, with 4 million rental units using its platform. The company has secured impressive funding of more than $200 million led by General Catalyst Partners, which it is using to expand its Rewards Alliance programme - a partnership of multifamily, single family and student housing operators - alongside the local merchant focused Neighborhood Rewards program.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2025
$250m
LATE VC
Aug 2024
$150m
LATE VC
Total funding: $813.3m
Company benefits
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week
Company HQ
NoHo, New York, NY
Leadership
Ankur Jain
(CEO)Serial entrepreneur and current Founder & CEO of Kairos, a venture studio. Also founded Humin which they sold to Tinder in 2016, and Bilt (as part of Kairos).
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