Customer Success Manager, Beyonk
$45-65k
More information about location
2-3 days a week in office
All-in-one event ticketing system
Be an early applicant
All-in-one event ticketing system
21-100 employees
Be an early applicant
$45-65k
More information about location
2-3 days a week in office
21-100 employees
Company mission
To deliver the leading technology platform for attractions that empowers businesses with modern, intuitive, and visitor-focused technology to make it effortless to experience.
Role
Who you are
- This is a high-impact, commercially focused role requiring autonomy, consultative problem-solving, and a strong understanding of business levers
- Experience: 2–5+ years in Customer Success, Account Management, or Client Strategy - ideally in a SaaS, marketplace, or digital platform environment, even better if you've experience working within the ticketing industry and/or with US enterprise Farm Attractions
- Track record of revenue impact: You’ve driven measurable business outcomes through relationship management, technology adoption, and commercial growth
- Strategic and proactive: You don’t just respond to client needs - you anticipate them, craft success plans, and build long-term value
- Strong communicator: Whether through Zoom, email, or docs, you present ideas clearly and credibly to clients and internal stakeholders alike
- Autonomous operator: You thrive in remote teams, take initiative, and move fast, but know when to ask for help or escalate
- Evidence of excellence: We care more about how you’ve solved problems, created opportunities, and delivered results than your CV buzzwords - whether that’s in past roles, academic achievements, or side projects
What the job involves
- As a Customer Success Manager, you will own strategic relationships with a portfolio of our most valuable U.S. based clients - working as a trusted advisor to align our tools with their business goals and drive significant revenue growth through ticketing, distribution, and marketing strategies
- You’ll lead clients through onboarding, optimization, and long-term partnership development - proactively identifying growth opportunities, advising on best practices, and championing adoption of high-impact product features
- You’ll act as a bridge between clients and our product/engineering teams, sharing insights and helping shape the roadmap. Your feedback will help ensure we continually innovate to solve real business challenges
- Manage a strategic portfolio of U.S.-based clients, acting as their main point of contact and long-term partner in success
- Identify growth opportunities within each account and build plans to drive increased bookings, revenue, and retention
- Lead quarterly business reviews, mapping product capabilities to client goals and demonstrating ROI
- Collaborate with Product, Marketing, and Support teams to improve product adoption and customer experience
- Maintain outstanding client health, with KPIs including NRR (Net Revenue Retention), churn rate, upsell %, and feature usage
- Proactively surface insights, trends, and feature requests from clients to inform product development
- Contribute to client education materials — including help center content, blog posts, and training scripts for our AI assistant
Our take
The global experiences sector within the tourism industry is a vast market, estimated to be valued at over $150 billion. However, this sector has suffered from a severe lack of data accessibility standards, resulting in a highly fragmented and inefficient system. Beyonk steps in as a solution, offering an all-on-one ticketing and marketing platform that simplifies and enhances the experience booking process, consequently boosting business sales.
Beyonk's innovative system allows businesses to streamline administrative tasks, while also attracting a larger customer base and optimising booking processes. In its pursuit of becoming the largest experience booking platform in the UK, the company has acquired BookingHound and is actively working towards obtaining Certified B Corporation status.
Supported by prominent individual and venture capital investors with deep roots in the travel, sports, and software industries, Beyonk has forged strategic partnerships with major players in the travel and tourism sector, including GWR, National Parks UK, and Go New Forest. Through ongoing development, expansion initiatives, and strategic acquisitions, Beyonk is strategically positioned for sustained growth, poised to ascent to a prominent position as a leading experience booking platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2023
$5.8m
EARLY VC
Apr 2022
$0.9m
SEED
Total funding: $10.1m
Company HQ
Elephant and Castle, London, UK
Leadership
Oscar White
(CEO)Former Director of Hvit, Strategist at Accenture, as well as a Marketing Strategist at both Burst Marketing and Ammirati.
Salary benchmarks
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