Strategy & BizOps Lead, Fizz

• The ideal candidate will be a strong problem solver with a passion for product and an intuitive empathy for users
• 3 to 5 years total experience, with 2 years of experience in either management consulting, investment banking, or product management and 1+ years of experience in a venture-backed startup
• A natural curiosity and passion for technology, including an interest in learning how engineering systems work and how our tech stack impacts our users
• An obsessive attention to detail and a strong bias-to-action
• Comfort with ambiguity and ability to autonomously define a strategy from first principles
• A high degree of ownership and self-motivation; this is a leadership role and will require someone to define the work to be done and execute on it with limited direct management
• A direct communication style and a dedication to “strong opinions, weakly held”; Fizz culture is built on humility and a promise that “the best idea wins.” We hold each other accountable, speak directly, and debate ideas passionately
• Willing and able to work out of our Palo Alto office 5 days a week

Desirable

• Fizz’s first Strategy & BizOps leader will focus on growing these monetization opportunities while also owning key parts of our brand, content moderation, and overall product strategy
• This is a generalist role with the opportunity to grow into a core leader of Fizz
• This is a 100% onsite role based out of our Palo Alto, CA office
• Product (25%) - You will partner with our lead PM, our CTO, and our CEO to define, build, and optimize new and existing features to serve our needs. Over the next 12 months, this will grow to become the most important part of the role and the greatest share of your time
• Special Projects (25%) - Lead new strategic initiatives and functions within Fizz, including new market expansion, partnerships, and investor relations (e.g., board decks, comms) to support and grow capabilities within the organization
• Monetization (25%) - You will work closely with our CEO to source, evaluate, onboard, and execute key brand deals and partnerships. You will drive our customer strategy, document and codify our GTM motion and processes, and identify opportunities for automation and simplification. You will need excellent client management skills and a top-tier attention to detail and execution
• Trust & Safety (25%) - You will own the strategy and policy surrounding content moderation, including the management of our custom, AI-native content moderation pipeline and the communication and coordination of 4K+ moderators across our communities. You will be a data expert comfortable assessing core metrics, iterating on product, and ultimately building safer, authentic communities for students online