Senior UX Manager, Zoom

$140.4-324.5k

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value

Figma

Expert level

San Francisco Bay Area

More information about location

Work platform for human connection

Job no longer available

Work platform for human connection

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Job no longer available

$140.4-324.5k

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value

Figma

Expert level

San Francisco Bay Area

More information about location

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Company mission

To help people connect, collaborate, and get more work done, together.

Job

Company

Role

Who you are

Experience (10+) in user-centered design, ideally in an enterprise environment
Experience in telephony systems and domain knowledge in UCaaS environment, especially cloud based calling systems and/or contact center scenarios
Experience serving as a Design Lead
Experience managing people
Experience building cross-functional partnerships and trust across a multidiscipline business
Experience with interactive UX/UI design and methodologies
Experience with Figma (our primary tool)
Experience: Bachelor's or Master's in Computer Science, Information Systems, Data Science or a related field, or equivalent experience

What the job involves

As a Senior UX Manager, you will work with Product and Engineering partners to understand and analyze requirements & user jobs
You will also explore and validate design solutions
You will serve as the Design Manager, reporting to the Sr. Design Manager for Zoom's Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center, the Zoom Virtual Agent, and other communication products
Together we will seek to produce quality work in a fast paced environment, with satisfaction and joy
Zoom's enterprise communication customers range from large corporations to SMBs, including front line workers, sales teams, law firms, executives, agencies, schools, and sports teams
Each has a diverse set of needs, from complex call routing, AI-insights, in-call content derivation, to video, SMS, shared lines, in-field devices and more
Phone and Contact Center as a software service is a multi-billion dollar market. Zoom has quickly become the market leader and is looking for an experience design leader to join the team

Application process

Anticipated Position Close Date: 09/06/24

Our take

Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.

Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.

To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.3)

Company

Funding (last 2 of 5 rounds)

Jan 2017

$100m

SERIES D

Feb 2015

$30m

SERIES C

Total funding: $148.5m

Company benefits

Work from home opportunities
Retirement benefits
My-Time-Off (MTO), an extended vacation policy
Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
Employer Matching of Charitable contributions up to $500 USD equivalent/year
Annual Zoom Store Allowance
Business Travel Accident Insurance

Company HQ

Downtown San Jose, San Jose, CA

Leadership

Eric Yuan

(CEO & Founder)

Previously VP Engineering at Cisco and WebEx.

Salary benchmarks

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