Program Manager, IQVIA
Office located in Mississauga, ON
Health IT and clinical research company
Open for applications
Health IT and clinical research company
1001+ employees
Open for applications
Office located in Mississauga, ON
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- Excellent project management skills
- Excellent written and verbal communication skills
- Excellent organization and documentation skills and high attention to detail
- Excellent time management skills
- Ability to lead meetings and presentations
- Must be adaptable and flexible with the ability to trouble-shoot and problem solve
- Excellent customer service skills in dealing with health professionals and industry personnel
- Must have proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Travel is required
- Must have 3 - 5 years of project management experience preferably in the Health Care or Pharmaceutical Industry
- An understanding and knowledge of Patient Support Programs and drug reimbursement is preferred
- Fluently bilingual in both English and French is considered an asset
- Must have an Undergraduate degree, preferably in a Business or Science-related field
What the job involves
- Responsible for patient support program management including set up, implementation and ongoing monitoring of the programs
- Responsible to ensure excellence in program launch and delivery and identifying and troubleshooting issues
- Lead communication with internal and external program stakeholders to create timelines and outline deliverables
- Responsible for ongoing operational communication with clients as required by the various programs
- Management of sales orders and revenue through accurate forecasting, approvals, and adherence to financial controls
- Primary client contact representing the company during the post-sale and ongoing delivery phase of patient programs
- Responsible for fostering a positive ongoing operational relationship with clients through proactive, timely and clear communication
- Ability to understand, prepare and present program progress and market insight data and highlights to clients
- Support of Business Development activities to expand the business with new and existing clients
- Management of client concerns and requests through timely and responsive communications
- Ability to travel to meet with clients in-person as required
- Consult in pre-sales program design and program set-up
- Ownership of the launch, management and execution of the sold program solution by developing and managing tasks, deadlines, budgets and deliverables
- Develop and establish a program plan at the start-up of new programs; this plan will outline the various steps involved in the implementation and maintenance of the program
- Accurate completion of intake forms and tickets to ensure optimal use of delivery teams
- Clearly identify project scope creep and escalate to the Associate Director, Sales and Account Management, as required
- Management of project execution as per the plan and ensure that any modifications to improve efficiency are implemented in a timely manner
- Proactively communicate and escalate potential delays or roadblocks to a project launch or agreed project timelines to internal and external program stakeholders
- Monitor the programs routinely and regularly in collaboration with internal operations and delivery teams to ensure optimal performance and alignment with program deliverables and objectives
- Lead daily communication with clients and internal delivery teams regarding program topics and actions
- Attendance at the weekly Business Meeting to discuss project and revenue status and highlight potential risk
- Adherence to all internal processes and procedures
- Use of appropriate tools such as Team Gantt, Confluence and Jira to manage and delegate tasks
- Approve artwork files
- Identify areas of improvement and develop new processes where applicable
- Responsible for accurate revenue forecasting, billing and revenue recognition through the ongoing management of revenue recognition schedules and approvals in sales orders
- Adherence to financial controls and processes through consistently collecting and filing proof of delivery for all required line items
- Approve invoices accurately and in a timely manner
- Troubleshoot and escalate revenue delays or issues with the finance department and/or the Associate Director of Sales and Account Management
- You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position
Application process
- As our hiring teams are global, please submit your resume in both English and French
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector and has grown to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market, with is main concerns being in the expansion of biosimilar firms such as Humira which are able to provide generic drugs from existing medications, without needing further data analysis. However IQVIA’s involvement in new areas of research are likely to more than offset this trend.
With global medicine spend on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it is able to greatly augment the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company values
- Passion: We strive to make a positive impact in everything we do.
- Innovation: We approach every problem with curiosity and an open-mind to better support our customers’ innovations.
- Collaboration: We aim to bring out the best in each other and our diverse expertise. We maximize our positive impact by working together.
- Growth: We are always learning and seeking opportunities for personal, professional, and organizational growth.
Company HQ
Research Triangle, Durham, NC
Articles
Leadership
Ari Bousbib
(CEO, not founder)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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