Product Manager, Travelex
Customer Experience & Loyalty
3 days a week in office (Kingsway, London)
Foreign exchange platform
Open for applications
Foreign exchange platform
1001+ employees
Open for applications
3 days a week in office (Kingsway, London)
1001+ employees
Company mission
To simplify their customers’ access to international money, however and whenever.
Role
Who you are
- This vacancy is for someone who is excited to collaborate with others to build great products that solve customer problems whilst also developing their own skills
- A passion for product thinking—focused on outcomes and value rather than just output
- Experience with marketing orchestration, customer data, loyalty or personalisation products (preferred but not essential)
- Comfortable owning a data-oriented product and working with customer insights
- Strong ability to use data for prioritisation, decision-making, and measuring success
- Experience working collaboratively with key stakeholders to drive product priorities
- Knowledge of Agile principles and experience applying them in cross-functional teams
- Strong relationship-building and influencing skills
- A self-starter who is proactive, takes ownership, and thrives in independent work environments
- Excellent communication skills, able to bridge technical details and customer-centric product benefits for diverse audiences across global markets
What the job involves
- We’re looking for a driven, customer-focused Product Manager to lead the delivery of personalised customer journeys and increase customer loyalty through the innovative use of customer data, marketing orchestration, and data-driven products
- Working closely with our Data and CRM teams, you will own the definition and execution of initiatives that leverage customer insights to drive engagement, loyalty, and lifetime value
- This is a unique opportunity to shape how we use data to create meaningful, personalised touchpoints for our customers
- You will play a key role in developing and rolling out our Single Customer View (SCV), Customer Experience Platform and Loyalty capabilities across Travelex markets worldwide
- Define and maintain a clear product vision and roadmap for customer experience initiatives in partnership with the Senior Product Manager
- Own, prioritise, and deliver the Customer Experience and Loyalty product backlog, balancing business value, customer impact, and technical feasibility
- Collaborate with Marketing, Data Engineering, Retail, and other cross-functional teams to identify opportunities, understand customer needs, and develop detailed product requirements and user stories
- Use data-driven insights to inform product decisions while also considering customer expectations, market trends, and business strategy
- Work closely with development teams to ensure timely, high-quality delivery of new product features
- Key point of contact managing third party vendors who power our Customer Engagement Platform
- Balance lean, agile product principles with a pragmatic, value-oriented approach to decision-making
- Continuously monitor, analyse, and optimise product performance, ensuring alignment with Travelex’s strategic goals
- Proactively collaborate with legal and compliance teams to ensure adherence to local, regional, and global regulatory requirements
Salary benchmarks
Our take
As well as providing people with cash to travel, Travelex is a key supplier of wholesale banknotes to global financial institutions, central banks, credit unions, travel agencies, hotels and casinos.
The company has made strategic partnerships to further its product capabilities, most recently in the APAC region. Together with Nium it has launched its “Travelex International Money Transfer”, connecting users in Japan, Australia, Hong Kong, and Singapore with over 50 markets across the world. Meanwhile, its partnership with Kayak helps customers plan trips within its overhauled Money Card app.
Travelex is focused on further investing in developing its products. This will involve solutions that support their B2B2C aspirations and working with retail distributions to give customers the opportunity to self-serve more at the airport or pre-trip. The company’s global network and an ever-expanding list of capabilities has Travelex well-positioned to remain a strong market leader.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Additional Benefits Vary by Location
- 22 Days Plus Bank Holidays Pro-Rata
- Employee Discount Platform with Everyday Rewards by Bravo at Hundreds of Shops & Online Stores
- Employee Assistance Program
- Season Ticket Loan/Ride to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
Company HQ
Peterborough, UK
Leadership
Richard Wazacz
(CEO, not founder)Former CEO of BrickVect, and Founder of Octopus Wealth, and Octopus Labs. Became CEO of Travelex in 2022.
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