Technical Support Engineer, Marigold

• The ideal candidate is looking for an inclusive company that supports your career and offers you the opportunity to grow
• You want to expand your technical knowledge and become an expert in your field
• The ideal candidate for the Customer Support Engineer role will have excellent communication and soft skills, understand the core principles of client service, be highly organized and process-driven, and exemplify strong time management and attention to detail
• Strong technology fundamentals along with relevant experience in the digital marketing or email space is required
• Experience and knowledge in web development: HTML, CSS, and JavaScript
• Strong knowledge in Microsoft SQL: Querying, Joins, Stored Procedures and Views
• Good knowledge of networking principles: TCP/IP, DNS, SMTP
• Experience with Windows Servers and IIS
• Familiar with Web service API’s: SOAP, REST, XML, JSON
• Strong customer focus with a desire to deliver a high quality service
• Self-motivated, highly professional,and able to take ownership of tasks
• Ability to multitask, work under pressure and to tight deadlines
• Able to think critically and manage priorities
• Team player but able to work autonomously

Desirable

• Marigold is hiring a Technical Support Engineer to be part of a cohesive international team that is passionate about problem solving and driven by excellent customer satisfaction
• The role will provide ample opportunity for learning new things, meeting new challenges, and the ability to adapt to different environments and use-cases
• Provide timely and personal product support via ticket and phone
• Troubleshoot all aspects of the Selligent email, mobile and web platforms
• Maintain high-quality support documentation for both internal and external use
• Contribute to the development of best practices, team processes and peer training
• Monitor our software and infrastructure and react adequately to alerts
• Participate in the weekly on-call rotation
• You will play a major role in assisting our clients and partners and guiding them through a wide range of topics and products in a SaaS environment
• Providing a top tier service will be your key responsibility
• You will deliver a great experience and satisfaction by providing professional and friendly assistance in order to answer support inquiries, resolve issues and nurture the relationship