Bilingual Customer Success Business Consultant, Quantum Metric
$90-120k
+ Bonus eligible and equity
More information about location
Continuous product design platform
Be an early applicant
Continuous product design platform
201-500 employees
Be an early applicant
$90-120k
+ Bonus eligible and equity
More information about location
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- Language Requirements: be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages
- Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
- Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges
- Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus
- Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
- Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
- Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
- Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices
- Hours: The role requires working hours that align with the USA Central Time zone to effectively collaborate with core teams and stakeholders
What the job involves
- As a Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform
- You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships
- In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, working to support large enterprise customer accounts
- You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals
- Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients
- Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality
- Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting
- Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing
- Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value
- Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy
- Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices
- Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company HQ
Northgate, Colorado Springs, CO
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
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