Customer Success Manager, Trustpair
English & Italian Speaking
Third-party risk management platform
Posted today
Third-party risk management platform
21-100 employees
Posted today
21-100 employees
Company mission
To reinvent B2B payment security.
Role
Who you are
- At least 3 years of experience in a Customer Success or Account Management role
- Prior experience working with B2B enterprise clients
- You've already worked in a B2B SaaS Start up / scale up
- Strong ability to manage several projects at the same time, prioritising while respecting deadlines
- Excellent interpersonal skills and ability to deal with all kinds of stakeholders and clients
- Fluent in English and Italian
- Team player attitude - well organised and collaborative
What the job involves
- Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (10 people today) to ensure the satisfaction and success of our growing portfolio
- Our new Customer Success Manager will handle an interesting range of clients with a focus on our English & Italian speaking European markets
- As a Customer Success Manager at Trustpair, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term
- You'll have the chance to work with a variety of clients and users - from Accounting Managers, to IT, to CFOs - in both domestic and international companies
- Reporting to Yann, our Head of Customer Success, you'll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!
- Onboarding clients: Trustpair accompanies each of our clients with a personalised approach to implementing our solution (web platform, API…). You'll coordinate the implementation of Trustpair with the support of our technical experts and will help users get setup through training and sharing best practices
- Customer satisfaction: Driven by customer satisfaction, you will be the main point of contact on our enterprise B2B accounts. By listening to our customer’s needs, monitoring key metrics on your accounts and initiating follow ups on action plans, you'll improve customer satisfaction through their journey. You will also identify and engage client ambassadors in your portfolio
- Product adoption & support: You will advise our clients on how to optimise product usage, providing solutions to different use cases and escalating feedback to our Product & Ops teams. You'll help scale our approach by contributing to the creation & maintenance of self-help guides and our online help centre
- Identify opportunities: Identifying upsell & cross sell opportunities to help us expand our existing accounts. You'll demonstrate excellent knowledge on your clients needs and identify ways we can bring them even more value!
Application process
- First call with Aicha, Talent Acquisition (30min)
- Experience interview with Yann, Head of Customer Success (1h)
- Case Study presentation interview with Yann & Jeremy (1h)
- Coffee fit with two members of the Trustpair team and one of our Co-Founders
Our take
Founded in 2017, Trustpair was conceived to solve the B2B payment fraud issue for large corporations by offering a SaaS platform that allows finance teams to control the accuracy of their third-party data.
The founders were appalled by the idea that companies could cumulatively lose billions each year because of B2B payment fraud. In fact, in 2021, French companies lost €70M due to transfer fraud. It is perhaps unsurprising therefore that the company has been able accrue many large corporate clients who use the platform daily.
Founded in Paris, successful funding has enabled the company to secure its market-leading position in France. It has also invested capital into accelerating the expansion of international markets in Europe as well as penetrating the United States.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$23m
EARLY VC
Jan 2022
$5.8m
EARLY VC
Total funding: $34.7m
Company benefits
- Health Insurance plan
- 401k plan
- 4 weeks of paid annual leave
- Great Work & Life Balance
- Scale-up Phase with Career Opportunities
- Fun Rituals Every Months
- Annual Seminar somewhere in France
Company HQ
Grange aux Belles, Paris, France
Leadership
Baptiste Collot
(Founder & CEO)Previously served as Front-office Treasurer for Bouygues, Cost Controller for DHL and as a Junior Consultant for DHL.
Salary benchmarks
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