SaaS Implementation Manager, Vetcove
$70-100k
+ Equity + Bonus. Salary dependent on location
More information about location
Single-source veterinarian supply shop
Open for applications
Single-source veterinarian supply shop
201-500 employees
Open for applications
$70-100k
+ Equity + Bonus. Salary dependent on location
More information about location
201-500 employees
Company mission
To provide a fair and ethical marketplace for veterinary purchasing.
Role
Who you are
- Bachelor’s degree or equivalent practical experience
- 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
- Strong organizational skills and the ability to manage multiple concurrent projects
- Exceptional written and verbal communication skills with technical and non-technical audiences
- Proficiency in project management tools and experience building timelines and status reports
- Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
- Willingness to travel to client sites as needed (up to 10–15%)
What the job involves
- As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success
- This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment
- Own the entire implementation lifecycle—from project planning to go-live
- Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
- Define project goals, success metrics, and deliverables aligned with client needs and business priorities
- Assist and guide clinics through a migration of their existing workflows to a new platform
- Build and manage project plans and timelines; identify and resolve blockers proactively
- Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
- Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
- Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow
Our take
Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs or corporate pricing schemes, limiting the thoroughness of comparisons.
Vetcove provides an online marketplace for veterinary hospital inventory procurement, allowing clinics to reduce ordering times and costs through its free service. The company achieves this by allowing users to link their existing vendor accounts and list their custom pricing arrangements, helping inform a more accurate comparison ecosystem and boost supplier sales, whilst resolving supply chain limitations.
Whilst veterinary organizations already have access to the suppliers provided on Vetcove’s marketplace, the company stands out by integrating custom pricing arrangements into the comparison ecosystem. This helps to provide a more holistic and accurate overview of supply chain inventories and costs. Whilst the marketplace is free for veterinary clinics and organizations, the company charges suppliers to be listed.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$50m
SERIES A
Aug 2016
$3m
SEED
Total funding: $53.2m
Company benefits
- Open Vacation Policy
- Stock Options & Benefits
- Medical, Dental, and Vision Insurance
- 401K Matching
Leadership
Alexander Kates
(Co-Founder & CEO)Experience as Co-founder and Group Manager of Jersey Angels, LLC from 2009 to 2012. Co-founder and Managing Director of GRX from 2012 to 2015.
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