Director of Ecosystem & Technology Partnerships, PagerDuty
$147-246k
Digital operations management platform
Open for applications
Digital operations management platform
1001+ employees
Open for applications
$147-246k
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 10+ years of experience in leading enterprise software partnerships, ecosystem management, product development, product marketing, and/or business development within the enterprise software industry
- Proven track record leading successful ecosystem or partner programs in DevOps, ITOps, developer tools, enterprise software or IT operational environments
- Deep understanding of enterprise infrastructure, operations, software development, and application software landscapes with the ability to clearly articulate technical concepts to various audiences
- Strong technical acumen and business insight to identify and capitalize on market opportunities and position
- Demonstrated experience in building and scaling strategic partnerships, and managing multiple stakeholders across customers, partners, and internal teams
- Strong established network within the enterprise software ecosystem, including executive and strategic relationships with multiple enterprise software vendors, startups & developer ecosystem
- Successfully drives complex cross-functional initiatives with planning, execution and accountability
- Bachelors Degree/MBA preferred
- The successful candidate will demonstrate a combination of strategic thinking and tactical execution capabilities, with an entrepreneurial mindset and the ability to operate in a fast-paced environment
- They should be a self-starter with excellent communication skills, able to influence without direct authority, and capable of building consensus across diverse stakeholder groups
- The role requires someone who is results-oriented, data-driven, and able to balance multiple priorities while maintaining attention to detail
- They should be comfortable with ambiguity, able to create a structured path and thesis with a bias to action
What the job involves
- Leading strategic partnership initiatives to expand and strengthen our enterprise software ecosystem through meaningful collaborations with technology partners, startups, and industry leaders
- This role combines strategic thinking with hands-on execution to drive mutual growth opportunities and create compelling solutions for enterprise customers
- The Director of Ecosystem Partnerships will own the vision and execution of our ecosystem strategy, aligned with corporate goals, to expand our market, drive growth and accelerate product adoption and innovation
- The responsibility includes developing ecosystem strategy & plan, identifying, developing, and managing strategic technology partnerships that enhance our platform's value proposition across AI, Cloud, DevOps, ITOps, SecOps and BizOps
- They will serve as the primary liaison between partners and internal stakeholders, driving joint go-to-market initiatives, solutions and technical integrations
- Developing and executing the ecosystem strategy, building and maintaining relationships with key ecosystem players, identifying market opportunities, and driving joint use-case, customer value / stories, increasing awareness through joint partner initiatives and enabling partner-influenced growth
- The role requires close collaboration with product management, engineering, marketing, and sales teams to ensure alignment and successful execution of partnership initiatives. Regular travel may be required to attend industry events, meet with partners, and participate in strategic planning sessions
- Impact and Success Metrics:
- Success in this role will be measured by the growth and effectiveness of partnership programs, including partner-influenced revenue, number of active integrations, partner launches, joint marketing, and strategic value created through ecosystem initiatives
- The director will be expected to develop and track relevant KPIs to demonstrate program success and partner engagement
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
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