Strategic Customer Success Manager, Placer.ai

• A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines
• We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company
• Bachelor's degree
• History working at a Retail company on the Real Estate or Marketing team
• Deep understanding of the Customer Success function
• Industry experience as referenced in the Summary section is required
• Incredible precision, attention to detail, and organization skills
• 5+ years of Customer Success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Desirable

• Placer.ai is looking for a talented Customer Success Manager with a focus on Retail and/or Advertising who will manage a book of customer business
• The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers
• You will drive the continued success of our customers while helping to build a world-class Customer Success function
• You will engage with accounts managing customers’ needs, ensuring product adoption and revenue retention
• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap