IT Coordinator, PlayStation
Contingent
Hourly rate: $25 - $34 USD
More information about location
5 days a week in office (Santa Monica, CA)
Gaming and digital entertainment provider
Be an early applicant
Gaming and digital entertainment provider
1001+ employees
Be an early applicant
Hourly rate: $25 - $34 USD
More information about location
5 days a week in office (Santa Monica, CA)
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination
- If you thrive on solving problems, supporting innovative technologies, streamlining processes, and collaborating with some of the most talented professionals in the industry, we’d love to hear from you
- 4+ years of experience preferred in IT support, coordination, or administration within a fast-paced or technical environment
- Expertise in using and managing IT asset tracking systems and maintaining accurate inventory records
- Fluency with data-driven reporting and presentation tools such as Microsoft Excel, Visio, PowerPoint, Domo, and Tableau
- Experience managing software licenses and deployments across multiple users and devices
- Familiarity with user onboarding/offboarding workflows, access provisioning, and lifecycle tracking
- Strong organizational skills with a proven ability to manage multiple tasks, meet deadlines, and deliver on project milestones
- Excellent customer service and communication skills, with a collaborative and team-oriented mindset
- Ability to write and maintain technical documentation, SOPs, and internal knowledge base content
- Proficiency in Windows environments, including enterprise tools like Active Directory, OKTA, GSuite, and Microsoft 365
- Working knowledge of IT ticketing systems such as Zendesk and task management tools like Jira
- Comfortable using productivity and collaboration tools such as Microsoft Teams, Slack, Confluence, Zoom, Miro, and Google Workspace
- Familiarity with Adobe Creative Suite applications for basic troubleshooting and user support
What the job involves
- Naughty Dog is seeking an IT Coordinator to join our IT team in supporting the studio
- The IT Coordinator will serve as a vital connection point between teams, vendors, and users—maintaining and improving the systems and workflows that keep our infrastructure running smoothly
- This position is for temporary engagement through our staffing partner DZConnex
- Track, manage, and organize all IT hardware and software assets, ensuring accurate lifecycle visibility
- Coordinate the shipping, receiving, tagging, and inventory updates of new and returning equipment
- Oversee secure e-waste disposal and asset decommissioning in accordance with internal policies
- Administer and support user accounts, licenses, and permissions throughout the employee lifecycle
- Facilitate onboarding, offboarding, and return-to-studio coordination in collaboration with internal teams
- Provide Tier 1–2 technical support for local and remote staff, resolving issues with devices, software, and connectivity
- Maintain and support mobile device setups, printers, VPN access, and general workplace technology
- Lead or assist with project tracking and IT initiatives, including hardware refreshes and infrastructure upgrades
- Document and maintain IT procedures, FAQs, and configuration guides in platforms like Confluence
- Generate monthly reports on asset inventory, ticket trends, licensing, and tool utilization
- Serve as a liaison with vendors and the Finance team for procurement, RMAs, and support, ensuring accurate records and credential management
- Additional responsibilities may apply
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
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