Senior Business Operations Analyst, Vivian Health
$125-140k
+ Equity
More information about location
Marketplace for healthcare hiring
Job no longer available
Marketplace for healthcare hiring
201-500 employees
Job no longer available
$125-140k
+ Equity
More information about location
201-500 employees
Company mission
To empower every healthcare professional to find their perfect job opportunity.
Role
Who you are
- 2- 4 years of experience as business analyst/ consultant designing processes and supporting leadership needs
- Demonstrated business intuition and a tenacious curiosity that compels you to meticulously analyze complex business problems and their multi-layered impacts on the business
- Intermediate SQL skills applied to reporting. Advanced query development for understanding and analyzing data.(Data Engineering experience not required)
- Experience using a BI tool like Looker, Tableau, PowerBI, etc. and strong data visualization skills
- Excellent written and verbal communication skills with the ability to communicate complex topics to non-technical audiences
- Experience developing strong stakeholder relationships and managing cross-functional projects
- Demonstrated experience ensuring data quality and integrity
What the job involves
- The Business Operations team is responsible for executing technical operations across the company including technical support, product support, customer integrations, custom analysis, and sales/ account management operations
- As an Operations Analyst, your primary objective is to support revenue growth and retention with our customers
- You will ensure quality processes and reporting by partnering with Customer Success, Sales, Finance, and Data teams
- Through management of data operations, Salesforce, and workflow development, you’ll ensure that critical operations such as billing, account provisioning, and customer reporting are maintained and expanded, allowing leadership to make informed decisions, and supporting best- in- class customer management
- One day, you’ll be ensuring proper data hygiene across closed contracts, the other you may be conducting custom analysis and making recommendations to leadership to maximize customer product utilization and revenue
- Own Vivian’s Salesforce instance. Configure workflows, support users, and manage the data validation process for closed opportunities and customer accounts
- Support Sales and CSM teams, enable their operations via proactive initiative management across applications
- Develop reports across Looker, Salesforce, and Excel to support business leadership needs
- Design and iterate business and data processes for new and existing initiatives
- Conduct custom analysis for product, account management, and sales initiatives and present your findings
- Partner with Data Team and Finance to ensure their requirements are met as it relates to customer operations
Our take
Vivian is a recruitment and job search platform helping healthcare staff locate and secure new placements. Beginning as "NurseFly", it changed its name in 2021 to reflect a broadening focus from travel nursing positions to healthcare staff at large.
The healthcare recruitment market has long been plagued by costly hiring processes and a lack of transparency. Taking these issues head-on, Vivian’s job match and messaging features streamline and readjust the way this operates, which is how the company has become the largest labor marketplace for US healthcare.
With the increasing turnover in healthcare staff, and fears that many workers will leave the industry entirely, institutions are under increasing pressure to address the shortcomings of healthcare staffing. Vivian is poised to address this issue, making for a large opportunity for its future growth and development.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$60m
GROWTH EQUITY VC
Total funding: $60m
Company benefits
- Flexible Time Off
- Health Insurance
- 401k Match
- Corporate Discount
- Commuter Benefits
- Work From Home
- Parental Leave
Company HQ
Financial District, San Francisco, CA
Leadership
Parth Bhakta
(Co-Founder & CEO)Previously co-founded Chatous, a messaging platform, and the social Q&A app Kiwi. Has invested in over 65 tech companies as an angel investor.
Eric Conner
(Co-Founder & CTO)Studied Computer Science at Stanford and worked as a software engineer before co-founding Vivian.
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