Payment Operations Specialist, Synctera
The hourly range for this full-time position (USD: $45.00 - $60.00 CAD: $35.00 - $50.00) is determined by role, level, and location
More information about location
Banking-as-a-Service platform
Posted today
Banking-as-a-Service platform
101-200 employees
Posted today
The hourly range for this full-time position (USD: $45.00 - $60.00 CAD: $35.00 - $50.00) is determined by role, level, and location
More information about location
101-200 employees
Company mission
To be a leader in embedded banking and finance.
Role
Who you are
- Relevant background in finance, accounting, business administration, or a related field
- Experience in payment operations, reconciliation, or payment processing
- Strong analytical skills with the ability to analyze and interpret complex payment data
- Familiarity with payment systems, platforms, and software applications
- Knowledge of payment reconciliation processes, compliance, and risk management
- Excellent attention to detail and accuracy in data entry and record keeping
- Proficiency in using spreadsheets and SQL
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment
- Effective communication and interpersonal skills to collaborate with various stakeholders
- Problem solver. Like to see something that may not seem right and dig into the details until you see resolution
- Ability to prioritize tasks, manage time efficiently, and meet deadlines
- Flexibility to adapt to changing priorities and business needs
What the job involves
- We’re looking for a Payment Operations Specialist to join our team on a temporary contract covering a maternity leave
- In this role, you’ll ensure the smooth and accurate processing of financial transactions by managing reconciliation workflows, analyzing payment data, resolving discrepancies, and supporting both internal teams and external partners
- You bring a strong understanding of payments and at least one payment rail
- You’re analytical, detail-oriented, and thrive in fast-paced environments
- You enjoy digging into transaction data to understand the flow of funds and identify root causes when something doesn’t add up
- This role is cross-functional and requires someone who’s collaborative, resourceful, and ready to step in and make an impact right away
- Payment Reconciliation: Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly
- Process Improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency. Identify opportunities for automation, standardization, and optimization of payment workflows
- Cross-functional Collaboration: Collaborate with internal teams, such as Product, Eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes. Provide support and guidance to colleagues on payment-related matters
- Payment Issue Resolution: Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners
- Bank Relationship: Work in partnership with our Banks to ensure we are in balance, and queries they have regarding a payment or balance is managed end to end
- Problem Solver: See a problem, help create the awareness, and drive the problem to resolution
- Documentation: Document, document, document; ensure new asks are well understood and documented for smooth training and transition
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. Alongside this, the company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$15m
EARLY VC
Mar 2024
$18.6m
SERIES A
Total funding: $94m
Company benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
Company HQ
SoMa, San Francisco, CA
Leadership
Peter Hazlehurst
(Co-Founder & CEO)Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
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