Technical Writer, DoubleVerify
$72-156k
+ Eligible for bonus/commission (as applicable) & equity
3 days a week in office
Software platform for digital media measurement and analytics
Job no longer available
Software platform for digital media measurement and analytics
1001+ employees
Job no longer available
$72-156k
+ Eligible for bonus/commission (as applicable) & equity
3 days a week in office
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- As an ideal candidate, you have experience in knowledge management and bring with you learnings and best practices so that you can hit the ground running
- 3 -5 years of relevant work experience writing online help and and user interface messaging, preferably in a web production environment
- Demonstrated ability to come up to speed quickly on a new project, balance multiple tasks, and provide quick return on documentation projects
- Strong ability to clearly and succinctly communicate complex concepts to novice end users
- Strong written and verbal communication skills, including the ability to edit and proofread materials
- Cross-functional experience working with client-focused teams
- Demonstrated ability to multitask and work with little supervision
- Experience using FreshDesk, Document360, Postman, GitLab, Docusaurus (or other API documentation tools) and Pendo -- a plus
- Knowledge of Markdown and HTML-- a plus
- Must be able to provide writing samples
- BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
- A can-do attitude and a willingness to learn
What the job involves
- As a Technical Writer, you will produce and maintain client-facing documentation to support self-service workflows for clients globally. The documentation types range from glossaries and guides for reporting, how-to guides for self-service workflows, and documentation on utilizing DV services within third-party platforms
- This role closely collaborates across Product Managers and business-facing teams including Account Management, Implementation and Sales Engineering teams within DV
- This role is based in NYC and sits within the Customer Experience team
- Communicate complex materials and concepts in an appealing and effective manner to both internal and external users of varying technical knowledge, in the DV voice
- Write, publish and maintain high-quality help content including -- user guides, online help, analytics glossaries, training materials and product release notes
- Collaborate with Account Managers, Implementation Managers, Product Managers and Marketing, at peer level as support to senior team, to produce effective documentation and messaging and promote new features
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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