Manager of Integration Support Engineering, Cedar
$153-180k
+ Equity
AI-powered platform that helps patients afford and navigate healthcare payments
Open for applications
AI-powered platform that helps patients afford and navigate healthcare payments
201-500 employees
Open for applications
$153-180k
+ Equity
201-500 employees
Company mission
To empower us all to easily and affordably pursue the care we need.
Role
Who you are
- This role is ideal for a technically adept, operationally strong leader who thrives at the intersection of client support, engineering, and incident response
- Strong technical aptitude—you can understand and guide teams through deep technical problems even if you’re not writing code
- Proven operational leader with a track record of shaping cross-functional processes and driving change management across teams
- Excellent cross-functional communicator, capable of aligning technical and commercial stakeholders around shared goals and response strategies
- Passionate about problem-solving and root cause analysis, with a bias for clarity, prioritization, and action
- Experience working in or with B2B SaaS, healthcare tech, or other complex, integration-heavy environments
What the job involves
- Cedar is seeking a Manager of Integration Support Engineering to lead the transformation of our Integration Support Engineering team into a high-impact, cross-stack Escalations group
- This is a strategic leadership position focused on broadening the team’s scope beyond integrations, evolving Cedar’s incident management processes, and partnering closely with internal stakeholders to improve how we identify, communicate, and resolve complex issues impacting our clients
- Lead a team of technical specialists responsible for triaging and investigating the most complex escalations across Cedar’s product and integration surfaces
- Partner cross-functionally to evolve and operate a best-in-class incident management process, with a focus on cross-functional communication and commercial team engagement
- Cultivate a culture of root cause analysis and investigative ownership, equipping the team to serve as the front line of escalation for high-priority client issues
- Collaborate with Product, Engineering, Client Management and Support to surface patterns in escalations and identify opportunities for long-term improvements
- Use data to prioritize chronic issues, track performance, and guide decision-making on how and where we direct investment
- Support Cedar’s shift toward more standardized, scalable integration practices, while maintaining strong support for existing complex configurations
Our take
Over $1 billion is said to be lost annually by physicians as a result of inefficient and disjointed healthcare billing practices. The subsequently low patient satisfaction rates lead to poorer care, and real losses for providers who see patients switching away from their plans.
Cedar looks to remedy these issues with a selection of consumer-facing services which streamline billing, insurance and healthcare processes. Healthcare billing concerns a huge percentage of US adults, so optimizing patient satisfaction is of increasing concern - a great opportunity for the company.
After acquiring competing patient finance streamlining service OODA Health in 2021, Cedar netted substantial funds and launched its Payer Intelligence Layer. This allows it to integrate data from insurers and providers to create a single source of information. The company was also endorsed by the Montana Hospital Association's shared services division, to be listed as its only preferred patient financial engagement technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2022
$68.4m
SERIES D
Mar 2021
$200m
SERIES D
Total funding: $394.4m
Company benefits
- Flexibility to work from home or in the office, depending on what works best for you
- Multiple health / dental / vision insurance options
- Office in Manhattan
- Free lunch, healthy snacks, cold brew and kombucha on tap (Yup!)
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Equity (for qualifying roles) and health benefits that start on your first day
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
- Up to $10,000 in reimbursement through Carrot Fertility to support comprehensive, inclusive care for family-forming and reproductive health journeys
- Constant learning and development opportunities
- Resources for mental and physical wellbeing
Company HQ
Tribeca, New York, NY
Leadership
Arel Lidow
(Co-Founder)Previously VP of product at AppNexus where they supervised the development and launch of the company’s flagship products. Began their career as a technology associate at Bridgewater Associates, working on trading systems for the world’s largest hedge fund.
Dr. Florian Otto
(Co-Founder & CEO)Previously an executive at Zocdoc where they drove the commercial adoption of the platform. Also founded a daily deal company in Brazil (ClubeUrbano) that was eventually acquired by Groupon. Began their business career as a strategy consultant at McKinsey & Company.
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