Solutions Engineer, Notabene

• 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS, Reg Tech (if not reg-tech, cyber(security) compliance could be interesting)
• Strong understanding of REST APIs and web technologies
• Proficient problem-solving skills (you are a natural-born troubleshooter)
• Ability to work both independently and collaboratively in a dynamic, low-ego environment
• Has customer first attitude
• Excellent project management skills, capable of managing multiple priorities and establishing clear accountabilities for success
• If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar

Desirable

• As a Solutions Engineer at Notabene, you will play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem while ensuring security
• You'll closely collaborate with our customer success, support, engineering, and product teams to comprehend client needs and regulatory requirements, crafting tailored technical solutions using our API-first platform
• Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Employ a consultative approach to identify business needs and align them with Notabene's solutions. (30%)
• Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog. (30%)
• Collaboration: Work closely with product, engineering, regulatory and compliance, and customer success teams to ensure our platform empowers customers to meet regulatory requirements at scale. (15%)
• Documentation: Help maintain outstanding technical documentation in Postman and Readme. (15%)
• Build: Contribute to the development of exemplary proof of concepts to facilitate customer integration. Additionally, help create internal tools and data dashboards for our team. (10%)