Product Success Specialist, Aha!
$60-100k
This is a remote position.
Product development software
Open for applications
Product development software
101-200 employees
Open for applications
$60-100k
This is a remote position.
101-200 employees
Company mission
Aha!'s mission is to help companies build lovable software.
Role
Who you are
- 2+ years experience defining, managing, or launching new functionality at a growing software or technology company
- Used a detailed go-to-market process to achieve product and business goals
- Learned business software applications and workflow methodologies
- Written clear instructions to answer questions and explain best practices
- Independently resolved hard challenges
- You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself
- It is even likely that you have worked as a product or project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you
What the job involves
- If you want to help people build better software and change the world, this role is for you! The team shows customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:
- Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
- Delivering responsive customer service using our proven frameworks
- Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
- Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
- Helping customers integrate Aha! software with their existing tools (e.g. development systems)
- Sharing customer feedback internally
- Testing new product functionality as needed
Our take
Product managers and company builders have been somewhat left out regarding the collaborative and visual tools that have been normalised in most areas of work. Seeing a gap in the market, Aha! was founded to create specialised product development software so that product teams could enjoy building things for their customers to enjoy. Aha! offers a suite of product roadmap and marketing planning software allowing teams to set strategies, capture customer ideas, create visual roadmaps, and manage marketing programs all in one place. Its suite includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop.
Although one of the first movers in the product development software space, Aha! doesn't lack competitors, with larger firms offering powerful but less product-focused solutions. However Aha! stands out for its customer service and the ease of customisation of its workflows, allowing its platform to be used for any product development methodology imaginable. This has led to it being used by more than 1 million product builders from leading tech and software companies.
Aha!'s business model is unusual in the tech startup scene in that its founders have eschewed the venture capital model owing to the pressures rapid scaling places on staff. Instead, it is an entirely bootstrapped business which has steadily grown into a profitable venture, more than doubling its revenue between 2018 and 2022. It has also been recognised as one of the best fully remote companies to work for. Aha! intends to keep up this momentum by adding extra products to its suite and expanding its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"My experience at Aha! has been unmatched. Reasons include: 1- Useful product that is the #1 in the industry. 2- Team is filled with intelligent,..."
Company benefits
- Generous base salary plus profit sharing, and we contribute a percentage of your total pay each month toward your retirement
- Up to 200 hours of paid time off a year to spend however you want
- 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
- Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
- Undergo a comprehensive 5-8 week onboarding program from day one, focusing on market, product, and company immersion
- Attend bi-annual onsites at luxurious destinations to foster team connection, reflecting on achievements and planning future endeavors
- Volunteer opportunities throughout the year
- Work from where you are happiest, as we operate as a fully remote company.
- Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums 🇺🇸
Company values
- Integrity - We hire folks who are as good as their word and respect others, even when they disagree. That means no drama and no dysfunction. There is no wiggle room when it comes to being honest and having strong moral principles
- Skill - Hard effort + experience = skill. We hire experts who continually work to perfect their craft. Skill development is a conscious journey — we embrace opportunities to grow individually and as a team
- Effort - Having a plan is a start. But doing anything well is hard work. Who says work cannot be just as fulfilling as all the other parts of our lives? Our team loves pursuing audacious goals and achieving them together
- Ambition - We are natural achievers and want the opportunity to do something important. We set ambitious goals and always have plan to get there. We want to look back and say, "I helped build one of the greatest software companies."
- Learning - We are a learning organization. This looks like direct feedback, internal coaching programs, annual education stipends, and paid time off to enroll in professional classes. And we always strive to promote from within
- Team spirit - When you believe in what you are trying to accomplish, it is possible to achieve greatness together. It requires a clear vision and the ability to put the organization's goals on the same level as personal aspirations
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Brian de Haaff
(CEO)After roles at RouteScience, Netli, and Network Chemistry, they co-founded Paglo in 2007. After this was acquired by Citrix, joined the company as VP of Product Line. Left this role to co-found Aha!.
Chris Waters
(CTO)They started their career by founding Celsius Research in 1995 and serving as CTO of Network Chemistry and Paglo Labs. They left their position as Principal Architect of Citrix to co-found Aha! with Brian.
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