Senior Customer Success Manager, Risk Ledger
FSI
£75-80k
+ Stock + Customer Success bonuses for retentions/cross-selling
2-3 days a week in office (Old Street, London)
Supply chain cybersecurity provider
Open for applications
Supply chain cybersecurity provider
21-100 employees
Open for applications
£75-80k
+ Stock + Customer Success bonuses for retentions/cross-selling
2-3 days a week in office (Old Street, London)
21-100 employees
Company mission
Risk Ledger's mission is to secure the global supply chain.
Role
Who you are
- 5+ years of customer success experience, ideally in B2B SaaS or Cyber Security
- Experience managing FSI and/or Enterprise-level customers
- An understanding of complex Enterprise organisational structures and experience managing multiple senior stakeholders
- Excellent communication skills and a natural ability to interact with people and uncover ways to help them achieve their goals
- Key stakeholder engagement will be super vital in this role; both building relationships and attending face-to-face meetings
- A strong collaborative mindset to work with other teams and colleagues internally to best serve your customers and drive growth
- An interest in technology and the inclination and aptitude to continuously learn new things
- A strong impact and results focus - you’ll have a true sense of accountability and ownership, an ability to prioritise multiple, complex customers effectively (whilst adapting to changing needs) and understand the importance of proactively tracking and measuring the success of your work
- High EQ will be an absolute essential to succeed in this role - you’ll want and need to work in a low-ego environment that places value on self awareness and two-way feedback driven by an intrinsic growth mindset
- You’ll be on an ongoing life journey to improving yourself both personally and professionally
- You’ll have the ability to regulate your emotions and behaviour effectively, resilience to navigate the challenges that a start up can throw at you and strong communication and collaboration to work effectively with people from all walks of life
What the job involves
- You’ll join a cross-functional Customer Success team, working directly with other CSMs, Product Managers, Engineers, Account Execs and the wider business, to deliver success and a well-crafted product to our customers
- You’ll join the Customer Success team as a Senior CSM for our Financial Services and Insurance industries, across Enterprise-level customers
- Our team and customer base is rapidly growing and you will have the opportunity to contribute and take ownership of executing and building upon our strategy for customer success
- You will play a pivotal role in driving growth within our customer base, managing the entire customer lifecycle for your portfolio of customers from onboarding through to renewals
- You will be responsible for and proactively work towards making sure your customers achieve their goals using Risk Ledger, creating growth opportunities and ultimately maximising NRR within your customer portfolio
- You will be contributing to the development of our product by keeping a close feedback loop with our product team
- You’ll build strong relationships with your customers so you can have a deep understanding of their needs and how they use our product
- You will be the voice of the customer and can translate customer experiences back into our business, making sure we are always learning from our customers and aligning our strategy, development and growth to our customer base
- Manage a portfolio of high touch customers, making sure they successfully adopt Risk Ledger and achieve their business goals
- Onboard new customers onto the Risk Ledger platform, including product implementation and training
- Conduct regular business reviews with customers in order to collaborate with your customers to make sure they continuously remain engaged and achieve their goals
- Owning the end-to-end customer renewal processes, proactively and regularly uncovering your customers’ inclination to renew in order to identify growth opportunities and mitigate any risks that may arise early on
- Build relationships with senior stakeholders across various departments within your customers’ organisation
- Be the voice of the customers within the company, collaborating with our Product, Sales & Marketing teams, in order to achieve better solutions and drive growth
Salary benchmarks
Our take
Risk Ledger was founded with the goal to shift the way organisations deal with cybersecurity and information management in the supply chain. Through its platform, Risk Ledger is marking a turning point in the process of discovering, measuring and then mitigating security risks for companies, their clients and their suppliers. Risk Ledger is trying to lower the number of data breaches experienced by companies and consumers as a consequence of supply chain attacks on a global level.
According to research, over 60% of organisations have suffered a data breach originating in the supply chain with fines inevitably following. Mainstream risk assurance methods are no longer be able to effectively detect and mitigate the growing risk associated with more complex and more global supply chains. SMEs are also generally less resilient to security attacks than multinational corporations due to smaller budgets and teams; over 50,000 SMEs in the UK could collapse after a successful cyber attack.
Risk Ledger has helped customers collect supplier data up to 70% faster than before and reduced per-supplier costs by up to 90%. Its challenge now is to provide integrations with different tools and, by doing so, turn Risk Ledger into a Security Information and Event Management (SIEM) solution.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$8.5m
SERIES A
Oct 2021
$2.9m
SEED
Total funding: $13.9m
Company benefits
- Generous EMI equity package
- Enhanced family (parental) leave - gender-neutral policy, 12 weeks paid leave
- Comprehensive Private Healthcare covering both physical and mental well-being
- 25 days holiday (plus bank holidays!)
- Additional 30 days of unpaid leave per year to use as you wish
- £500 WFH budget
- Flexible hybrid working
Company values
- Communicate
- Always be learning
- Be honest
- Simple is best
- Aim high
- Find solutions, be pragmatic
Company HQ
Shoreditch, London
Articles
Leadership
Haydn Brooks
(CEO)Previously a Consultant in Cyber Security/Risk at KPMG & Deloitte. Also worked as Information Security Manager at Secgate.
Daniel Saul
(CTO)Started Risk Ledger after graduating from UCL, where he studied Electronic Engineering with Computer Science.
Diversity, Equity & Inclusion at Risk Ledger
India Renziehausen (Customer Success Lead)
- We're proud to come from all walks of life
- Continuing to build on strong foundations, each and every person at Risk Ledger consciously and intentionally holds themselves accountable to help create a truly special environment to work in. One where everyone can feel safe and connected to their colleagues.
- A community where you can embrace your authentic self everyday, even the bad or hard ones. Where your uniqueness and diversity of thought - through both career and life experiences - are seen, celebrated and valued.
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