Systems Engineer , Gentrack
Cleantech solutions for utilities
Be an early applicant
Cleantech solutions for utilities
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To provide leading utilities across the world with innovative cleantech solutions.
Role
Who you are
- Solid experience (3+ years) in a systems/infrastructure support role, with proven L2 troubleshooting across networking, on-prem and hybrid/cloud infrastructure, corporate and personal devices including MDM and MAM, and business apps
- Comfortable working in Jira Service Management / ITSM processes (incident/change/problem), with strong written comms and documentation habits
- Practical automation mindset (PowerShell/Python preferred) and an inclination to standardise/runbook what you fix
- Hands-on experience with enterprise GenAI implementation and governance, including the configuration practices that enforce guardrails and align to approved tooling and security requirements (e.g., safe onboarding patterns, usage visibility, and structured approval for new AI tools/PoCs)
- Experience with SQL server infrastructure and Apple device management and troubleshooting is also desirable
What the job involves
- This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM). You’ll work closely with global ICT teams and service owners to keep services stable, secure, and easy to use—taking L2/3 ownership for tickets and improvements and using automation and documentation to reduce repeat issues
- IT Service Management (ITSM)
- Operate within ITIL/ITSM practices to deliver strong outcomes in: Service Desk Operations, Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue & Self‑Service
- Produce crisp ticket updates, improve escalation quality, and contribute to PIRs / known error records / KB articles that reduce recurrence
- Infrastructure & Connectivity
- Provide L2/3 troubleshooting and operational support across networking operations, and baseline telemetry; coordinate with security and service owners where policies/approvals sit elsewhere
- Support core operations across compute/virtualisation, storage & backup, and data centre coordination, with an emphasis on reliability, lifecycle hygiene, and evidence-quality restores when needed
- Business Applications & Automation
- Administer and support tier‑1 enterprise applications and SaaS tenants (baseline configuration, access model alignment, licence enablement, vendor escalation)
- Build and maintain lightweight automation (PowerShell or Python preferred) and repeatable runbooks/workflow patterns that improve fulfilment speed and reduce manual effort
- Involvement in the implementation of information security guardrails for GenAI usage: approved-tool alignment, secure access patterns, telemetry/usage reporting, and integration with existing governance workflows (e.g., request/approval processes for new AI tools or AI PoCs)
- Maintain working awareness of adjacent ICT domains—Digital Workplace, Identity & Access Management, and Security Operations—so you can spot cross-domain impacts and collaborate effectively (without being the final authority for those domains)
Salary benchmarks
Our take
Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows its clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.
With direct competition from the likes of Ecrion and Apptivo, Gentrack must constantly strive to keep ahead of its rivals. However, its solutions have already been backed by some key clients in the market, with a particularly strong base among energy suppliers in New Zealand and Australia. As energy prices rapidly increase due to political instability in Europe, Gentrack has also expanded its presence strongly in the United Kingdom, forming partnerships with the likes of Marble Power, ENGIE, E.On and npower.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$0.2m
SEED
Total funding: $0.2m
Company HQ
London, UK
Additional info
- Further offices in USA, Singapore, Australia and New Zealand.
Leadership
Gary Miles
(CEO)Co-founded jNetX in 2001, where they served as CEO for 8 years. Joined Amdocs in 2009, first as Division President & CTO and then as CMO & President of Business Services. Joined Gentrack in 2020 as CEO.
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