Customer Success Manager, Duetto

• 2 years’ relevant experience in hospitality, technology, or travel industry
• Hotel Revenue management is preferred / ideal
• Fluent in Spanish and English
• Intermediate level understanding of the application and functions within Duetto
• Advanced level of revenue management, or related specialty
• A creative problem solver
• The position requires a confident, goal-focused business manager who is a team player
• 3+ years experience in Hospitality Revenue Management
• Client Centered Approach and Professional Orientation
• Good team player, flexible and a positive attitude
• A developed business and technical knowledge of Duetto’s pricing and revenue optimization solution and additional products
• Strong relationship-building, product knowledge, planning, and execution skills
• Analytical approach to identification and resolution of complex problems
• Proven verbal and written communication skills
• Ability to work with customers without oversight
• Strong desire to work directly with clients to solve business issues
• Proficiency in word processing, spreadsheets, presentation creation, and email applications
• Proven experience in a customer-facing role, preferably in customer success or account management
• Strong understanding of revenue management principles and practices
• Excellent communication and interpersonal skills

Desirable

• Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria
• As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer
• Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs
• Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
• Interact and provide support within assigned team and other departments
• Creates a positive and productive environment within the department
• Update CS related info and customer information in Salesforce
• Run customer reports in Tableau