Senior Customer Support Specialist & Engagement Expert, AmpiFire
$1,500 - $3,000 / month
Automated content creation & distribution
Job no longer available
Automated content creation & distribution
21-100 employees
Job no longer available
$1,500 - $3,000 / month
21-100 employees
Company mission
To provide businesses of every size with an affordable content marketing solution that can help them reach their goals, on their terms.
Role
Who you are
- Experience: Mid Level
- Exceptional Written Communication: Ability to break down complex ideas into clear, relatable language.
- Persuasive Tactics: Knows when to use logic or emotion in supporting our community.
- Open and Engaging: Ready to share and receive ideas in a collaborative setting.
- Proactive Researcher: A go-getter who loves delving into new topics to find solutions.
- Curious by Nature: Always eager to learn more and dig deep in customer’s reported issues to find the underlying cause.
- Tech or Marketing Interest: Has some experience or strong interest in internet marketing or tech.
- Social Media Savvy: Has some experience engaging with online communities on Facebook.
- Some Copywriting or Coaching Skills: Mid-level abilities in these fields would be considered a big plus.
What the job involves
- We are searching for a versatile Senior Customer Support Specialist & Engagement Expert to fuel our customer support narrative while turbocharging our communication strategies
- This role is not just about creating engaging content, it's about sparking conversations, fostering relationships, and igniting the passion in our community
- You'll be the voice of our brand, the trainer, and the champion of our users
- Create and Ignite: Develop engaging, innovative content that ignites curiosity and establishes a genuine connection with our audience. Distill complex information into clear, concise, and engaging takeaways that enhance learning and retention for AmpiFire users.
- Tune In and Speak Up: Proactively listen to our communities, engaging in conversations, addressing their needs, and amplifying their voices across our social media platforms.
- Train and Inspire: Develop compelling training materials to educate our members and empower them to take full advantage of our content marketing services.
- Optimize and Refine: Regularly review and optimize our members' area content, ensuring it is fresh, relevant, and of the highest quality.
- Drive Brand Success: Use your flair for written communication and attention to detail to drive our customers' success
- Be a Brand Champion: Live and breathe our brand values, ensuring every interaction is an authentic representation of our brand, creating excitement, and driving engagement.
- Create Lasting Relationships: Establish and maintain strong relationships with community members to expand our community.
- By joining us, you’ll immerse yourself in a dynamic, supportive team culture that prizes creativity and innovation. You’ll enjoy the room to grow and learn from a team of A players, all while helping our brand reach new heights
- Plus, you’ll have the unique opportunity to directly impact our active community, as well as enjoy a competitive remuneration package that rewards your valuable contribution
Application process
- Round 1 - We review your application to see if you meet the initial requirements for this role. Please note that if you do not complete the questions we will be unable to proceed with your application beyond this stage
- Round 2 - You will have to complete a cognitive test to evaluate the match between your profile and the company's profile
- Round 3 - You will have to do a 3-step assessment
- Round 4 - You will have a video interview with our CSS Manager
- Round 5 - You will have to do a personality test
- Round 6 - You will have a chat with our CEO, Chris Munch, to understand your motivation and career goals. We want to know if you will be a great fit for our team, but also we want you to achieve your goals
Our take
Content creators and companies need the best tools to reach their audiences and successfully market themselves across an ever-expanding digital landscape. AmpiFire is the world’s first content amplification engine, purpose-built to automatically create a suite of multimedia content (such as videos, images, blogs, and more) and publish it across the web to drive more traffic and unlock new revenue streams.
The company’s globally distributed workforce of writers and creators craft marketing content specifically tailored for each company, enabling companies of all sizes to boost their online exposure by constantly optimising digital marketing campaigns and jumping over online hurdles on behalf of its clients.
The company has helped over 12,300 customers reach audiences across hundreds of trusted websites, including Google News, Apple Podcast, Bloomberg, and YouTube. As one of the fastest-growing companies in 2022, the 100% bootstrapped company’s omnichannel content marketing solution has AmpiFire well-set to see further adoption of its innovative platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Company benefits
- Remote Work Opportunities
- Flexible Schedule
- Off-Site Retreats
Company HQ
Walham Green, London, UK
Leadership
Chris Munch
(CEO)Co-Founder of PressCable and Owner of MunchWeb.
Jay Cruiz
(CSO)Co-Founder at PressCable and Director of Sales at Fountain PR.
Ken Avenoso
(CTO)Current CTO at MunchClaw. Former CTO of Monsoon Inc. Co-Founder and former VP of Engineering at ThinkShare.
Share this job