Customer Operations Associate, Liberis
Italian Speaker, Customer Success
3-4 days a week in office
A new era in embedded finance
Be an early applicant
A new era in embedded finance
201-500 employees
Be an early applicant
3-4 days a week in office
201-500 employees
Company mission
Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow.
Role
Who you are
- Fluent in Italian & English – You love speaking to customers and finding solutions
- You’re eager to learn and grow in the FinTech world
- A problem solver – You thrive in a fast-paced environment and enjoy tackling challenges
- Organised & proactive – You can juggle multiple tasks and adapt to new situations quickly
- Ambitious & driven – You’re looking for a role where you can develop and make a real impact
What the job involves
- Liberis is on a mission to provide simple, flexible funding to help small businesses grow. Our Customer Operations Team plays a crucial role in delivering an exceptional experience for our customers - from onboarding new merchants to supporting them throughout their journey with us
- As a bilingual Customer Operations Associate, you’ll be right at the heart of our fast-paced, international team, working to ensure a smooth and seamless process for our customers
- Be the first point of contact for customers, assisting via phone, email, and live chat
- Solve payment and account queries, ensuring a smooth customer experience
- Use your bilingual skills to support Italian-speaking customers
- Gather customer feedback and work with other teams to improve processes
- Use leading tools like Salesforce CRM and Zendesk to manage customer interactions
- Work in a dynamic, high-energy team where no two days are the same!
Application process
- Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Salary benchmarks
Our take
London-based Liberis offers small businesses a new way of securing financing. By taking an agreed % of customer credit and debit card takings, Liberis has created a brand new system of repayment, meaning small businesses no longer have to rely on traditional financing. Whilst small businesses are a cornerstone of the global economy, they are continuously turned away by traditional lenders, hence Liberis has been able to harness a crucial part of the global market whilst boosting small business.
Liberis isn't the only 'pay-as-you-earn '-style finance provider: it competes with similar schemes provided by the likes of Amazon and Paypal. Nonetheless, it has seen rapid growth and has funded around $3B to over 50,000 SMEs across the UK, Europe, and the US. This can be accredited to the platform's use of machine learning to understand a customer's risk profile, and hence the maximum funding options available to them. Its other standout feature is its frictionless end-to-end funding experience, which uses a single API integration to accelerate the timeline from application to finance.
Liberis operates an impressive global partner network that consists of eCommerce platforms. It has raised significant funding that will enable it to grow its European and US presence with new partners as well as established ones like eBay US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Autonomy and independence is in abundance at Liberis! Since starting with the organisation I have had ownership of my role and I can see the value..."
Funding (last 2 of 3 rounds)
Dec 2021
$46.5m
LATE VC
Dec 2020
$67.4m
LATE VC
Total funding: $157m
Company benefits
- 25 days holiday a year, with 3 additional days taken over the Christmas & New Year periods. Option to buy and sell holiday days.
- Annual Bonus Scheme. % based on a combination of company performance and your individual performance.
- Clear and transparent Commission Scheme to motivate and reward our Sales teams.
- Life Assurance at 3x annual salary.
- Learning fund. If you’ve got skills you’d like to develop, we’ll give you £1,000 a year to go for it.
- Our partnership with mental health platform ‘Spill’ offers support for a huge range of needs, from work-life balance and personal growth to counselling.
- After 2 years of continuous service you can take a sabbatical for up to 3 months.
- Pension scheme. 5% employee (option to pay more) / 4% employer contributions.
- Primary carers. 20 weeks at full pay after 26 weeks of service.
- Secondary carers. 12 weeks at full pay after 26 weeks of service, with an option to split time off within the first 12 months of birth or adoption.
- Fertility support. 2 days for partner per cycle, 5 days for woman per cycle.
- Medical cash plan. Claim money back towards the cost of your essential everyday healthcare, such as dental, optical, physio and GP appointments.
Company values
- Empathy Always. We respect and empathise with one another.
- Small Businesses Matter Most. We only succeed, when small businesses succeed.
- Communicate Directly. Everyone has a voice, and we encourage them to use.
- Own Every Outcome. Great things don't happen by accident.
- Prove It. Talk is just talk without the data to back it up.
- Act Like Time is Running Out. The world moves fast, so do we.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
Rob Straathof
(CEO)Previously founded Taste 2. Experience as Director for Newable Business Finance Ltd, Non Executive Director for Folkefinans AS, Director for Everline Financial Services.
People progressing
Tracy joined Liberis in 2014 as a Sales Executive and has progressed to a Senior Manager leading our Global Customer Operations team. She now has team members across the UK, Sweden and the US.
Ollie joined the Product team at Liberis in September 2021, he has since been promoted twice and is now in the role of Chief of Staff, working alongside our CEO and Executive team.
Diversity, Equity & Inclusion at Liberis
Izzy Brooman (Head of Marketing)
- The DEIB committee are the grassroots group of advocates at Liberis. We champion cultural transformation within Liberis and the wider community. And celebrate the things that make us special!
- We have a holistic approach to D&I by considering how we can make the world a better place through all aspects of our value chain: celebrating and supporting our employees, providing the best experience for our customers, encouraging D&I best practices from our suppliers & engaging with the wider community.
- We have a hive of activity happening around the business to make sure we’re always pushing for more. Everyone is encouraged to get involved to help us to continue to build an excellent culture at Liberis.
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