Customer Support Agent, Hear.com
The world's leading online provider of hearing aids
Job no longer available
The world's leading online provider of hearing aids
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To advance hearing care and deliver the magic of hearing.
Role
Who you are
- Must have Inbound/Outbound call experience
- Self-starter spirit who takes initiative
- Organized & Detail Oriented
- Team player attitude
- Ability to work well in a fast-paced environment
- Preferred background in Customer Service
- Available to work 8 hour shift between 8:00 AM - 8:00 PM, Monday - Friday with rotating Saturdays
What the job involves
- Provide excellent customer service during each call with customers
- Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
- Handle high call volume - Inbound, Outbound, Email/Chat support
- Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
- Develop individual based solutions on the requirements of the customer
- Be able to act as the liaison between customers, Partner's, and Sales Consultants
- Communicate with team to ensure a smooth experience for our customers
- Provide knowledge and in-depth advice for hearing loss
Our take
In the US, significant financial and social obstacles still hinder access to hearing aids for many individuals. Hear.com, formerly known as Audibene, stands as a manufacturer and MedTech company in the field of hearing aids. Collaborating with individuals and insurance providers, Hear.com is dedicated to delivering high-quality hearing care with unparalleled accessibility.
Since its inception in 2012, Hear.com has been at the forefront of adopting a digital-first approach within the industry. Partnering with prominent health insurance companies like Molina Health and CENTENE, Hear.com offers tailored and boutique care, crafted around each patient's specific needs. Whether guiding customers digitally or in person, the company ensures a seamless journey through the process of acquiring hearing aids. Notably, Hear.com's Horizon AXZ hearing aids represent a groundbreaking collaboration between audiologists and engineers, leveraging data from millions of hearing consultations.
The impact of Hear.com extends beyond older demographics, benefiting younger and more active individuals experiencing hearing loss. Following its IPO in 2021, the company has expanded its reach across all 50 states, earning recognition with two Innovation Awards from the Business Intelligence Group in 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Company HQ
Coral Gables Section, Coral Gables, FL
Leadership
Paul Crusius
(Co-Founder & CEO)Former Managing Director of Vom Fels GmbH, Project Leader at Boston Consulting Group, Summer Analyst at Merrill Lynch and DiamondCluster International.
Marco Vietor
(Co-Founder)Co-Founder at Brain Capital GmbH. Previous Managing Director at solutionAct, Assistant Consultant at Bain & Company and Summer Analyst at Boston Consultant Group.
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