Senior IT Support, Everphone
Equips businesses with smartphones and tablets for employees
Job no longer available
Equips businesses with smartphones and tablets for employees
201-500 employees
Job no longer available
201-500 employees
Company mission
To equip businesses worldwide with modern smartphones and the best productivity apps – digitizing the entire workforce.
Role
Who you are
- The ideal candidate is a problem-solver with excellent communication skills, a strong technical background, and a passion for delivering exceptional IT support
- Minimum 2 years experience in IT Helpdesk support, a degree in Computer Science, Information Technology, or a related field (or equivalent work experience),
- Proven experience as an IT Support Technician or in a similar technical support role,
- Strong knowledge of computer hardware, operating systems, and software applications,
- Proficiency in troubleshooting common hardware and software issues,
- Familiarity with network infrastructure and protocols,
- Experience with Windows, Linux and macOS operating systems,
- Excellent problem-solving and analytical skills,
- Exceptional communication and customer service skills,
- Ability to work independently and collaboratively in a fast-paced environment,
- Must be able to communicate effectively in English, both written and verbal, German is a plus
What the job involves
- Play a crucial role in ensuring the smooth operation of our company's information technology systems. You will provide technical assistance and support to our employees, troubleshooting hardware and software issues, and maintaining network infrastructure
- Provide technical support to end users by diagnosing and resolving hardware, software, and network issues,
- Install, configure, and upgrade computer hardware, software, and peripheral devices,
- Perform regular maintenance tasks, such as system updates, backups, and antivirus scans,
- Collaborate with the IT team to implement and maintain network infrastructure, including routers, switches, firewalls, and wireless access points,
- Troubleshoot and resolve network connectivity issues, both on-site and remotely,
- Set up and manage user accounts, permissions, and passwords,
- Assist in the management of IT assets, including hardware and software inventory,
- Conduct technology training sessions for employees, ensuring they are equipped with the necessary skills to effectively use IT resources,
- Maintain documentation of IT procedures, system configurations, and troubleshooting guides,
- Stay up-to-date with emerging technologies and industry trends to enhance the overall IT support provided to employees
Our take
Providing smartphones to employees can be a taxing and costly process for businesses, particularly in cases of loss or accidental damage. Stress is often placed on the IT department to run this side of operations, which takes time away from more important business matters. As well as this, insurance companies often also create a long, drawn-out process that disrupts the phone replacement timeline, again causing a knock-on effect with business matters.
Everphone runs on a phone-as-a-service platform to cover the end-to-end process for smartphone provision. Businesses subscribe to the mobiles, and in case of loss or damage, the company provides replacement devices within a day. Such a model is also higher in sustainability; after the employee is done with the smartphone, the devices are either refurbished or sent off to a new location.
A funding round that secured $200M at the end of 2021 was followed by a further $32 million in 2022. This has allowed Everphone to confidently look to the future, building its stock and ramping up sales. The company served over 1,000 companies, and has signed long-term contracts with enterprises such as Henkel. This is clear evidence of the company’s growing momentum.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2024
$21.9m
SERIES D
Sep 2022
$32m
SERIES C
Total funding: $154.2m
Company benefits
- Gym membership
- Personal smartphone
- Friday drinks
- Tasty pancakes
- Dog friendly office
- Recreational room
Company values
- Radical candor: Caring about people means honest feedback that helps them grow
- Extreme ownership: Take responsibility. Don't blame and trust your pilot!
- Make mistakes and learn: Mistakes are good. Fail, admit, learn and grow!
- Output, not input: Your success is measured by results – not by the time spent
- No politics, no ego: Disagree and commit
Company HQ
Government District, Berlin, BE
Articles
Leadership
Jan Dzulko
(CEO)Previously a founder and CEO of pecumax and M Cube Incubator. Also acted as a managing director at CHECK24.
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